We had a stressful start of the holiday due to the lack of information from our tour operator TUI. We arrived at the apartment by taxi to find no one on reception, it seemed closed. We luckily found a number to call on trip advisor and not from Tui, to call to find out how to check in. We were advised to pick up the key from another apartment where the reception staff gave excellent customer service. We then had to get another taxi to go Republica Arpartments.
The ground floor deluxe apartment was at high standards and we had plenty of space. Tui told us it was for 6 people but we found out it was only for 5. Again we were disappointed by Tui. We did have a sleepless night and we went to meet the reception staff in the morning and was warmly greeted by David. We were hoping to move apartments and David was excellent at showing us the other available apartments in the complex but we decided to keep to the original one. David was great at arranging a maintenance man to fix the heater straight away. David was so accommodating, he really went above and beyond for us. He certainly made up for Tui’s faults.
We greatly appreciate David and his team’s fantastic customer service. However we cannot stress how disappointed we are with Tui. Next time we’ll book direct with Republica Apartments, we did not receive any benefits from booking with Tui, disgraceful service. Thanks again to David at Republica Apartments.