we went to this hotel because it was the only choice for Christmas holiday for more than 1000euros per 6 nights. it was terrible, on arrival we wait more one hour to check in , two receptionists were not able to communicate in English. The voucher from “Novaturas” travel agency was clearly written till 26 December.
Terrible experience on the Christmas Eve December 25 we were required to go away from this hotel or pay additional 500 euros. We were standing in front of reception desk more than one hour, no one helped me. Both receptionists were extremely rude. Finally I called to my friend- who is owner and Director of Travel Agency. She did something and we were allowed to go to the room. I spent the mostly horrible Christmas Evening and Night before flight home ever for my 20 year of travels. Some more observations: dirty, with disgusting smell, all food was nearly impossible to eat, lowest quality drinks. Terrible discrimination to all tourists with some exception to UK persons. Horrible, extremely terrible, never ever to visit this place.