This hotel is a mixed bag of good and bad. The photos are accurate and the buildings and surroundings are stunning. The hotel sits within a banana plantation and has views of the surrounding mountains and sea. It’s a stunning location and setting, sadly there are a few things that need serious attention.
Location is great being 30 minutes from the airport, in the peaceful countryside and with Arucas only 5 mins drive away. The building is just wonderful, showing off the old building styles of the Spain and making use of this site which clearly was a farm for many years. It is now a banana plantation and in almost every direction you are surrounded by the plants. The pool area is very pleasant and offers enough sun and shade to relax and enjoy the warmer days.
Jose was very useful and helpful to us when we had a problem and needed to change rooms. He was understanding and accommodating, resolving our issue quickly. Cleaning staff were very friendly each time we saw them always greeting us kindly.
The evening meals were tasty and well priced, being competitive with the local restaurants in price and quality.
Other than Jose, the two ladies who were in reception when we checked in and also at all other times appeared bored with their jobs. They weren’t friendly at all, when we checked in we were ordered to read the instructions given in an envelope to us as other guests had complained and didn’t read the instructions. She was authoritative and very officious. This really didn’t help with making us feel welcome. The breakfast staff is just one lady, who is very young, not unpleasant however never any offer to make a coffee for guests or any kind of interaction.
The rooms downstairs have a serious noise issue, we had to change rooms as we simply couldn’t sleep in our first room on the ground floor. The noise from both above and to each side was very disturbing at night time. We couldn’t sleep well at all, in addition a lovely fountain runs outside the rooms, this is great during the day, however it only turns off around 2am and so keeps you awake. The beds differ in firmness, our first room had a bed that felt very old and soft, our second room had a much better bed with firm mattress. The TV in the room has limited channels and the screen is often fuzzy.
WiFi, there is only free wifi in the reception area and a lounge area. You can get it in your rooms however it’s a 6 Euro charge per device for 24 hours. When you have spent 100 Euro’s a night for the hotel wifi in the room should be included, especially in 2018!
Pool area is a nice size, and the pool water itself was cleaned daily. The area around the pool was not swept all week, there is a problem with flies too, I believe due to the banana farm so cannot be helped, but they were annoying! The working farm had a tractor which sat with it’s engine running for an hour next to the pool, again it’s a working farm but it’s rather annoying when you are trying to relax.
Breakfast was simplistic, I’ve not had such a bad selection of breakfast items at a hotel in a long time. It seems like the hotel had attempted to make the breakfast as cheap as possible. Only one hot item is available each day. Every day we had plain yogurt and cold meats. Plain bread with butter and a toaster that takes at least 10 minutes to toast anything. The dinning room also has very little atmosphere and with only 1 server doing everything he is run off his feet if he has 25 people eating, which is quite possible.
With some changes and urgently needed updates this hotel could be incredible, however right now it’s not living up to it’s full potential or its price.