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Exterior & Views 1, Iberostar Heritage Grand Mencey, Santa Cruz de Tenerife
Sport & Beauty 2, Iberostar Heritage Grand Mencey, Santa Cruz de Tenerife
Bedroom 3, Iberostar Heritage Grand Mencey, Santa Cruz de Tenerife
Public Area 4, Iberostar Heritage Grand Mencey, Santa Cruz de Tenerife
Bedroom 5, Iberostar Heritage Grand Mencey, Santa Cruz de Tenerife
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Hotel

Iberostar Heritage Grand Mencey

4.7/5

(101 reviews)
Santa Cruz de Tenerife, Islas Canarias

Start from

USD 173

/room/night

The Fun Awaits

Worth the price
Worth the price95% of guests were satisfied with their stay and thought it was worth the cost.
Clean place with awesome service
Clean place with awesome service95% of guests rated the cleanliness and service of this accommodation as fantastic.
You’ll love the location
You’ll love the locationIt’s near a airport, shopping area, and train station.
Awesome hangout spots
Awesome hangout spotsNo need to worry about getting bored. You can chill at the lounge, bar, and cafe.
Perfect for wellness retreats
Perfect for wellness retreatsPamper yourself with gym, spa & massage, and sauna.

Reviews

See all

4.7/5

FantasticFrom 101 reviews
5.0/528 Aug 2024
Barbara • Family Trip
The staff was very friendly, kind and able to address all our needs during our stay. The buffet for breakfast was AMAZING!! you cant miss this, the variety of food is incredible, really really great! and for an affordable price. The hotel itself is gorgeous, you get your room service everyday, the restaurants, bar inside the property are beautiful, the pool area is clean with towels available at all times. The SPA receptionist was not very friendly, that is the only thing I wanted to point it out, she acted like she does not care if you get the service you want nor even explain the service they offer and how it works. But the Hotel itself is amazing and I will gave it 9 out 10.
5.0/521 Aug 2024
Tracey • Family Trip
We enjoyed our 10 nights stay very much. Such a beautiful hotel with kind and attentive staff. Just wonderful.
5.0/514 Aug 2024
Tanya
Amazing staff, great location
5.0/59 Aug 2024
John • Family Trip
Fabulous place. 4th time here with kids, who love it too. Staff are excellent - super helpful and friendly.
5.0/531 Jul 2024
Ulf
Ett väldigt bra hotell i Santa Cruz, mycket hög standard och större värde för pengarna än på hotellen på södra Teneriffa. Fin trädgård och pool. Bra läge, lätt att parkera (i garage). Strålande frukost.
5.0/529 Jul 2024
Verified traveler
Rekommenderar hotellet varmt. Miljön och servicen var fantastisk. Av restaurangerna rekommenderar jag Kon Tiki som hade bäst kvalitet på maten. Frukostbuffén är värd att lägga till i bokningen då de har allt för alla smaker och är likt det svenska frukostbordet, det är även möjligt att beställa till extra rätter som inte finns i buffén. Se till att vara vid frukosten vid 9 om det är högsäsong då det annars blir väldigt fullt och du kan tvingas vänta. Poolen var riktigt trevlig men under högsäsong rekommenderas att vara där tidigt för att få en solstol. Vid poolen serveras diverse alkolfria (och ibland med) drycker utan kostnad. Väldigt uppskattat. Spat och gymmet var bra och hade det man önskade sig. Plus var att du fick handduk och plastmugg för vatten, om du inte har något med dig. Gratis vatten finns även att tillgå lite överallt på hotellet. Sett till renlighet i rumsstädning så var det bra städat, kanske inte vad jag hade förväntat mig av ett femstjärnigt hotell, men bra städat. Sängarna var riktigt bra och önskemål tillgodosågs. Överlag tar man väl hand om hotellet dagligen i fråga om underhåll och renlighet och finns ingenting att anmärka på. Sätt till läge så tar det cirka 10 minuter ner till shoppinggatan och 15 min med buss som går utanför stan till de stora köpcentrumen.
5.0/529 Jul 2024
Ivan • Family Trip
Fantastic stay. Didn’t expect to queue for breakfast 15min, otherwise great. Breakfast options could be improved, especially for children. The room was great. Enjoyed the swimming pool. Would come back.
5.0/525 Jul 2024
PETER
We always use the Mencey hotel when we stay in Santa Cruz. The pool is absolutely fantastic as I swim 2 km a day. Staff are friendly and excellent.
5.0/521 Jul 2024
William • Family Trip
Very nice hotel. The staff was pleasant and the location was excellent.
5.0/56 Jul 2024
Oliver
Excellent. Paula at the travel information desk was so sweet and helpful!
5.0/55 Jul 2024
Robert
Quick vacation.
5.0/530 Jun 2024
Helen • Couple Trip
Absolutely stunning hotel - we loved our stay!
5.0/524 Jun 2024
Savino • Couple Trip
Had a fantastic stay at this hotel. There are multiple restaurants and a bar on site which all serve great food and drink. The pool area is clean and quiet and Carlos is always around to help. All the staff at this hotel are brilliant, always approachable and helpful. The hotel is located a short walk away from the centre of Santa Cruz through a lovely park. Highly recommended, thank you for a great holiday.
5.0/524 Jun 2024
James • Couple Trip
Nice, clean , beautiful gardens
5.0/524 Jun 2024
James
I like the gardens and pool and lovation
5.0/516 Jun 2024
Gilberto • Couple Trip
As always, a very good choice. Excellent Hotel. Excellent service.
5.0/512 Jun 2024
Susan • Couple Trip
Enjoyed size of Junior Suite after being on Cruise Ship for past six months! Especially loved whirlpool bathtub. We have been enjoying massages around the world; the massages at the Spa were average. Especially loved walking in the neighborhood!
5.0/57 Jun 2024
Blake • Couple Trip
The hotel and its grounds are beautiful, and the location in Santa Cruz is perfect. My wife and I stayed here for our honeymoon and I can’t say enough good things about our experience; the staff made us feel welcome and provided excellent and friendly service. The pool, spa, and workout facilities were beautiful and the view of the hills of Tenerife were stunning. We will recommend this hotel to our friends and family and are looking forward to coming back here again in the future!
5.0/53 Jun 2024
Verified traveler
Really nice hotel, lovely pool and spa. Staff friendly and go above and beyond to make your stay perfect.
5.0/528 May 2024
Gotzon
Tuve el placer de alojarme en este hotel en Tenerife y no puedo más que elogiar la experiencia. La calidad de las instalaciones es inmejorable; todo estaba impecable y bien cuidado. Pero lo que realmente hizo nuestra estancia especial fue el trato del personal. Desde el momento en que llegamos, nos hicieron sentir bienvenidos y atendidos en todo momento. Su amabilidad y profesionalismo fueron excepcionales. Sin duda, recomendaría este hotel a cualquiera que busque una estancia memorable en Tenerife. ¡Volveremos seguro!

Location

See maps
maps
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, ES
Nature & parks

Garcia Sanabria Park

Nature & parks

314m

Shopping areas

Meridiano Commercial Center

Shopping areas

2.4km

Train stations

Chimisay

Train stations

3.8km

Shopping areas

Meridiano Commercial Center

Shopping areas

2.4km

Shopping areas

Anaza Carrefour Commercial Center

Shopping areas

8.1km

Airports

Tenerife Norte

Airports

9.9km

Train stations

Chimisay

Train stations

3.8km

Outdoor attractions

Real Club de Golf de Tenerife

Outdoor attractions

14.2km

Nature & parks

Garcia Sanabria Park

Nature & parks

314m

Places of worship

Almeyda Military Museum

Places of worship

587m

Places of worship

Municipal Museum of Fine Arts

Places of worship

867m

Other landmarks

Guimera Theater

Other landmarks

1.1km

Places of worship

La Recova Art Center

Places of worship

1.2km

Places of worship

La Naturaleza y El Hombre Museum

Places of worship

1.4km

Other landmarks

Heliodoro Rodriguez Lopez Stadium

Other landmarks

1.6km

Nature & parks

La Granja Park

Nature & parks

1.9km

Other landmarks

Tenerife Auditorium

Other landmarks

2.2km

Nature & parks

Palmetum of Santa Cruz de Tenerife

Nature & parks

2.8km

Nature & parks

Jardina Lookout

Nature & parks

7.4km

Nature & parks

Teresitas Beach

Nature & parks

11.4km

Nature & parks

Benijo Beach

Nature & parks

14.1km

All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Policy

Check-in Procedure
Check-in3:00 PM-anytime
Check-out11:00 AM

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
  • This property accepts credit cards, debit cards, and cash
  • This property is professionally cleaned
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

See more

Want to check in early? Fill out the Special Requests form on the booking page.

More Policies
  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property is professionally cleaned.

About Iberostar Heritage Grand Mencey

Iberostar Heritage Grand Mencey Location
With a stay at Iberostar Heritage Grand Mencey in Santa Cruz de Tenerife, you'll be just steps from Rambla de Santa Cruz and Garcia Sanabria Park. This luxury hotel is 8.8 mi (14.1 km) from Teresitas Beach and 0.6 mi (1 km) from Anaga Natural Park.

Iberostar Heritage Grand Mencey Facility and Service
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.

Iberostar Heritage Grand Mencey Rooms
Make yourself at home in one of the 261 individually decorated guestrooms, featuring minibars and plasma televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Restaurant and Cafe
Enjoy international cuisine at Los Menceyes, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.

Frequently Asked Questions

What is the address of Iberostar Heritage Grand Mencey?

What are the standard check-in & check-out times of Iberostar Heritage Grand Mencey?

What are the facilities available in Iberostar Heritage Grand Mencey?

Does Iberostar Heritage Grand Mencey have a swimming pool?

Room Type and Price

Sun, 08 Dec 2024- Mon, 09 Dec 2024 (1 night)
1 Room, 1 Guest

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Double 2AD

Refund & reschedule not allowed

1 guest, 1 king-size bed 150-183 width / 2 single bed 80-130 width, patio or balcony

Total (1 Room, 1 night)
USD 173
(after taxes: USD 192)

Double 2AD

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1/4

Double 2AD

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1 Guest

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Breakfast (1 pax)

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Double Single Use

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Double Single Use

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1 Guest

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Breakfast not included

Wi-Fi

Double Single Use

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1 Guest

1 Guest

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1 King-size bed 150-183 width / 2 Single bed 80-130 width

Breakfast (1 pax)

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Double Room

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30m²

AC

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Free Wi-Fi

Free Wi-Fi

Double Room

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1 Guest

1 Guest

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1 King Bed / 1 Queen Bed

Breakfast not included

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Double Room

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1 Guest

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1 King Bed / 1 Queen Bed

Breakfast (1 pax)

Free Wi-Fi

Double Room

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1 Guest

1 Guest

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Breakfast & Lunch (1 pax)

Free Wi-Fi

Room with Double or Twin Bed

Exterior & Views 1
Sport & Beauty 2
Bedroom 3
Public Area 4
Bedroom 5
Food & Drinks 6
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Food & Drinks 9
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Food & Drinks 11
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Food & Drinks 17
Others 18
Exterior & Views 19
Exterior & Views 20
1/20

Double or Twin STANDARD

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Room - Garden View

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Scenery
Bathroom
1/4

Garden View Double Single Use

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1 Guest

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1 King-size bed 150-183 width / 2 Single bed 80-130 width

Breakfast not included

Wi-Fi

Garden View Double Single Use

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1 Guest

1 Guest

bed-type-icon

1 King-size bed 150-183 width / 2 Single bed 80-130 width

Breakfast (1 pax)

Wi-Fi

Superior Room with Double Bed

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1/9

SUPERIOR DOUBLE

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1 Guest

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Double

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Double

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SUPERIOR DOUBLE SINGLE USE

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1 Guest

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Double

Breakfast (1 pax)

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Room with Double Bed - Garden View

1
2
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4
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Double Room with Garden View

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1 Guest

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Double

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Wi-Fi

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Double Room with Garden View

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1 Guest

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Double

Breakfast (1 pax)

Wi-Fi

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Room with Double or Twin Bed - Garden View

Exterior & Views 1
Sport & Beauty 2
Bedroom 3
Public Area 4
Bedroom 5
Food & Drinks 6
Food & Drinks 7
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Food & Drinks 9
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Food & Drinks 11
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Food & Drinks 17
Others 18
Exterior & Views 19
Exterior & Views 20
1/20

Double or Twin Room with Garden View

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1 Guest

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Double Or Twin

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Wi-Fi

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Double or Twin Room with Garden View

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1 Guest

1 Guest

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Double Or Twin

Breakfast (1 pax)

Wi-Fi

Non-refundable Rate. No Amendments Permitted

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Superior Room with Double or Twin Bed

Exterior & Views 1
Sport & Beauty 2
Bedroom 3
Public Area 4
Bedroom 5
Food & Drinks 6
Food & Drinks 7
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Food & Drinks 9
Food & Drinks 10
Food & Drinks 11
Food & Drinks 12
Food & Drinks 13
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Food & Drinks 16
Food & Drinks 17
Others 18
Exterior & Views 19
Exterior & Views 20
1/20

Double or Twin Superior Room

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1 Guest

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Double Or Twin

Breakfast not included

Wi-Fi

Non-refundable Rate. No Amendments Permitted

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Double or Twin Superior Room

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1 Guest

1 Guest

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Double Or Twin

Breakfast (1 pax)

Wi-Fi

Non-refundable Rate. No Amendments Permitted

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Junior Suite

Others
Bathroom
Bedroom 3
Bedroom 4
Scenery 5
Scenery 6
1/6

Junior Suite

Refund & reschedule not allowed
1 Guest

1 Guest

bed-type-icon

1 Queen-size bed 150-154 width / 1 King-size bed 150-183 width

Breakfast not included

Wi-Fi

Junior Suite

Refund & reschedule not allowed
1 Guest

1 Guest

bed-type-icon

1 Queen-size bed 150-154 width / 1 King-size bed 150-183 width

Breakfast (1 pax)

Wi-Fi

Junior Suite with Double Bed

Bedroom 1
Others 2
Bedroom 3
Bathroom 4
Scenery 5
Scenery 6
Bedroom 7
Others 8
Bedroom 9
Bathroom 10
Scenery 11
Scenery 12
Bedroom 13
Bathroom 14
Others 15
Bedroom 16
Scenery 17
Scenery 18
1/18

JUNIOR SUITE 2AD

Refund & reschedule not allowed
1 Guest

1 Guest

bed-type-icon

Double

Breakfast not included

Wi-Fi

JUNIOR SUITE 2AD

Refund & reschedule not allowed
1 Guest

1 Guest

bed-type-icon

Double

Breakfast (1 pax)

Wi-Fi

JUNIOR SUITE STANDARD

Exterior & Views 1
Sport & Beauty 2
Bedroom 3
Public Area 4
Bedroom 5
Food & Drinks 6
Food & Drinks 7
Food & Drinks 8
Food & Drinks 9
Food & Drinks 10
Food & Drinks 11
Food & Drinks 12
Food & Drinks 13
Food & Drinks 14
Food & Drinks 15
Food & Drinks 16
Food & Drinks 17
Others 18
Exterior & Views 19
Exterior & Views 20
1/20

JUNIOR SUITE STANDARD

Refund & reschedule not allowed
1 Guest

1 Guest

bed-type-icon

Bed type can be confirmed at check-in

Breakfast not included

Wi-Fi

Non-refundable Rate. No Amendments Permitted

Only 3 rooms left!

JUNIOR SUITE STANDARD

Refund & reschedule not allowed
1 Guest

1 Guest

bed-type-icon

Bed type can be confirmed at check-in

Breakfast (1 pax)

Wi-Fi

Non-refundable Rate. No Amendments Permitted

Only 3 rooms left!