I admit that our holiday experience was not the fault of the hotel, infact the staff really tried their best to accomodate the use of a wheelchair, but our travel agent should not have recommended this place to us. the hotel only has 4 rooms that are accessable into the toilets, we had to change rooms and pay an excess of £30. This is an APARTHOTEL and have suites rather than rooms, and lots of locals use it as a weekend beach break, otherwise lots of Polish and German holiday makers, there were only 3 Engish couples there, and staff do not speak English and no English tour reps visit the hotel, you will be on your own. not a lot to do in Patalavaca, and EVERYTHING is on a hillside and a long walk away. we had a good holiday, you make the most of what you are given, but we cannot recommend if you are traveling with someone in a wheelchair.