Grand Hotel Waldhaus Flims Mountain Resort & Spa, Imboden
Grand Hotel Waldhaus Flims Mountain Resort & Spa, Imboden
Grand Hotel Waldhaus Flims Mountain Resort & Spa, Imboden
Grand Hotel Waldhaus Flims Mountain Resort & Spa, Imboden
Grand Hotel Waldhaus Flims Mountain Resort & Spa, Imboden
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Hotel

Grand Hotel Waldhaus Flims Mountain Resort & Spa

Flims, Imboden

Review

Tripadvisor
Dari 915 review
Review yang paling membantu
367matthewu
09 Des 2020
We had an absolutely great experience at the Waldhaus. The friendly and helpful staff accommodated all our wishes and made our stay feel like home away. A big thanks for organizing the special treat for my birthday. The private spa was fantastic and so was the food (they have 3 restaurants)! Cannot wait for my next visit! Highly recommend!!! P.S. There are a bunch of squirrels to watch as well ;-)
SonaBod
26 Nov 2020
I have to admit that I was only positively surprised during the whole stay in the hotel. We were offered place to work as co-working space nearby was not reachable, all people in the hotel were very helpful and smiling all the time (even under the mask it was visible). I was amazed by the whole stay - hotel, restaurant, spa - we enjoyed it all in relaxing and pleasant atmosphere. I can only recommend it! Thank you one more time :)
TandTSwitzerland
14 Nov 2020
When they built the hotel, they chose the very best location: on a hill overlooking the village and fantastic views on the surrounding mountains, with lots of sun and it is very quiet. It is also a great location to start some nice walking or hiking Tours. The hotel consists of several buildings spread out in the huge park, one of the largest hotel parks in Switzerland. It is great to walk in the park and enjoy the beauty of the location. The hotel is renovated and has some nice corners, I liked the reading room, a cozy quiet place. They have several restaurants but not all were open due to low season. The spa has an indoor and an outdoor pool and several saunas etc, very nice decoration. Thanks to low season it was not too crowded which was good (you could respect the distance due to Covid). Nice tennis Courts. The food in the restaurant is mostly good. The Thai dishes are very good, especially if you ask them to make them Spicy. Unfortunately the maintenance and service level is not up to a five star standard. Empty beer bottle swimming in the whirlpool, dirty toilets several times experienced, no refill of shower gel or shampoo in the spa for two days, staff at reservation not able to speak German, pick up pre-ordered forgotten, waiting time 30 minutes to order meal in the restaurant etc- I could continue but just want to give an impression on the Situation. At least staff are almost all very friendly which I really appreciated. I read here on Tripadvisor that management appreciates when you communicate issues to them while at the hotel. Well I did but I was very much surprised they did not follow up. I would have expected that someone from senior management would come and talk to me, but this was not the case. The manager were there but did not really interact with guests and ask if they are happy. This is the first time I spend 5 days in a so called leading hotel and management never communicates to me. As a club member of LHW I am used to a different approach to their loyal customers. I am fully aware that these are first world problems, but I am very sad to say this is definitely not on five star level and far away from leading hotel standard. I hope they will work on these issues because the hotel has a huge potential given its location and infrastructure. For the time being I will not return and not recommend it, but if all issues are solved it might be worth a re- consideration... PS: I had a fantastic time in Flims, with great walking and hiking tours, great weather and excellent food, I can highly recommend this village for some great days in beautiful nature!
LuisA237
08 Nov 2020 - Pasangan
The level of service in hotel it’s on ridiculous level . At restaurant was 1:30 waiting and when food came was a extreme bad quality ! Meanwhile to excuse everyone offered different things completely not coordinated between themselves! From offering the dinner to a cheese plate .... whatever , finally paid bill and cheese plate was not there .... After dinner went to print train tickets and seemed difficult task as recepcionist had no idea of how to do and had to call the manager that was in restaurant Try to use phone in room is only ok if you an IT engineer and when u finally manage obvious no one picks , só at 6 am had to go down to reception to ask for concierge . In general a very bad experience where only positive point was breakfast and attentive staff there
danialexs
06 Nov 2020 - Berlibur dengan teman
One of the best hotels in Switzerland! The service is top notch, the rooms are spacious and comfortable and the spa is amazing. This hotel makes you feel right at home, while still being very luxurious. Would recommend it anytime!
Lokasi
VIA DIL PARC 3, 3
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
15:00
Waktu check-out:
11:00
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Deskripsi

FAQ
Di mana alamat Grand Hotel Waldhaus Flims Mountain Resort & Spa?
Grand Hotel Waldhaus Flims Mountain Resort & Spa beralamat di VIA DIL PARC 3, 3
Pukul berapa waktu check-in & check-out di Grand Hotel Waldhaus Flims Mountain Resort & Spa?
Waktu untuk check-in di Grand Hotel Waldhaus Flims Mountain Resort & Spa adalah mulai dari pukul 15:00 dan waktu check-out paling lambat pukul 11:00
Apa saja fasilitas yang tersedia di Grand Hotel Waldhaus Flims Mountain Resort & Spa?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • Kolam Renang
  • Wifi
  • Parkir
  • Resepsionis 24 Jam
  • Lift
Apakah di Grand Hotel Waldhaus Flims Mountain Resort & Spa tersedia fasilitas kolam renang?
Ya, di Grand Hotel Waldhaus Flims Mountain Resort & Spa tersedia kolam renang yang bisa kamu gunakan.
Fasilitas
Fasilitas Populer
Kolam Renang
Wifi
Parkir
Resepsionis 24 Jam
Lift
Pusat Kebugaran
Antar Jemput Bandara
Fasilitas Rapat
Olahraga, Spa & Rekreasi
TV di area umum
Meja pingpong
Biliar
Berkuda
Tenis
Bersepeda / bersepeda gunung
Solarium
Fitness
Ski
Kolam renang anak
Fasilitas Umum
Lift
Hewan Peliharaan
Hewan peliharaan dibolehkan
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
4.5
Dari 915 review
Kebersihan
4.5
Kamar
4.5
Lokasi
5.0
Layanan
4.5
Nilai
4.0
Pasangan
375
Keluarga
206
Wisata sendiri
31
Berlibur dengan teman
87
Bisnis
92
367matthewu
09 Des 2020 -
We had an absolutely great experience at the Waldhaus. The friendly and helpful staff accommodated all our wishes and made our stay feel like home away. A big thanks for organizing the special treat for my birthday. The private spa was fantastic and so was the food (they have 3 restaurants)! Cannot wait for my next visit! Highly recommend!!! P.S. There are a bunch of squirrels to watch as well ;-)
SonaBod
26 Nov 2020 -
I have to admit that I was only positively surprised during the whole stay in the hotel. We were offered place to work as co-working space nearby was not reachable, all people in the hotel were very helpful and smiling all the time (even under the mask it was visible). I was amazed by the whole stay - hotel, restaurant, spa - we enjoyed it all in relaxing and pleasant atmosphere. I can only recommend it! Thank you one more time :)
TandTSwitzerland
14 Nov 2020 -
When they built the hotel, they chose the very best location: on a hill overlooking the village and fantastic views on the surrounding mountains, with lots of sun and it is very quiet. It is also a great location to start some nice walking or hiking Tours. The hotel consists of several buildings spread out in the huge park, one of the largest hotel parks in Switzerland. It is great to walk in the park and enjoy the beauty of the location. The hotel is renovated and has some nice corners, I liked the reading room, a cozy quiet place. They have several restaurants but not all were open due to low season. The spa has an indoor and an outdoor pool and several saunas etc, very nice decoration. Thanks to low season it was not too crowded which was good (you could respect the distance due to Covid). Nice tennis Courts. The food in the restaurant is mostly good. The Thai dishes are very good, especially if you ask them to make them Spicy. Unfortunately the maintenance and service level is not up to a five star standard. Empty beer bottle swimming in the whirlpool, dirty toilets several times experienced, no refill of shower gel or shampoo in the spa for two days, staff at reservation not able to speak German, pick up pre-ordered forgotten, waiting time 30 minutes to order meal in the restaurant etc- I could continue but just want to give an impression on the Situation. At least staff are almost all very friendly which I really appreciated. I read here on Tripadvisor that management appreciates when you communicate issues to them while at the hotel. Well I did but I was very much surprised they did not follow up. I would have expected that someone from senior management would come and talk to me, but this was not the case. The manager were there but did not really interact with guests and ask if they are happy. This is the first time I spend 5 days in a so called leading hotel and management never communicates to me. As a club member of LHW I am used to a different approach to their loyal customers. I am fully aware that these are first world problems, but I am very sad to say this is definitely not on five star level and far away from leading hotel standard. I hope they will work on these issues because the hotel has a huge potential given its location and infrastructure. For the time being I will not return and not recommend it, but if all issues are solved it might be worth a re- consideration... PS: I had a fantastic time in Flims, with great walking and hiking tours, great weather and excellent food, I can highly recommend this village for some great days in beautiful nature!
LuisA237
08 Nov 2020 - Pasangan
The level of service in hotel it’s on ridiculous level . At restaurant was 1:30 waiting and when food came was a extreme bad quality ! Meanwhile to excuse everyone offered different things completely not coordinated between themselves! From offering the dinner to a cheese plate .... whatever , finally paid bill and cheese plate was not there .... After dinner went to print train tickets and seemed difficult task as recepcionist had no idea of how to do and had to call the manager that was in restaurant Try to use phone in room is only ok if you an IT engineer and when u finally manage obvious no one picks , só at 6 am had to go down to reception to ask for concierge . In general a very bad experience where only positive point was breakfast and attentive staff there
danialexs
06 Nov 2020 - Berlibur dengan teman
One of the best hotels in Switzerland! The service is top notch, the rooms are spacious and comfortable and the spa is amazing. This hotel makes you feel right at home, while still being very luxurious. Would recommend it anytime!
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