Any positive review here must be a fake. We recently had to travel to Taipei for an emergency visit to my wifes elderly Mother. We quarantined for 15 days at the S Hotel (beautiful hotel), and then planned to move to ArTree Hotel which was a few doors away from where my mother in law lives. We booked this on Agoda. We received and email from ArTree Hotel asking if we were Taiwan residence and stating that if we were not; we had to go through the 15 day quarantine. We called them and explained that we were quarantining at the S Hotel and would move to their hotel as it was close to her Mother. They said OK, but we would need to bring our breakfast (included in price) to our room each morning as part of the 7 day mandatory self health management. We agreed.
Fast forward, one day before our quarantine was ending at S Hotel, we called ArTree to see about an early check in the next day. They said we couldn't stay there!!We could believe it and demanded to speak to the manager. We were put on hold FOR ONE HOUR and they basically blew us off with no empathy at all. VERY VERY RUDE PEOPLE. fortunately, we were able to get the last room at the S Hotel.
I want to say that the Front desk at the Ar Tree Hotel lied to us, gave us incorrect information and then were ready to leave our bags on the street. Really incredible experience. DO NOT TRUST THESE PEOPLE FOR ANYTHING. Many, many many more hotels to stay where you will be treated with respect. We believe that they were able to get a higher rate for our room and used the pandemic as in excuse. They can use the language as a reason as my wife speaks Mandarin and everything was crystal clear in what they told us on our confirmation call with them before we left on our trip. Real Liars!