It’s rare that a hotel does one thing so badly that it pulls down its entire score into “awful” range, but the Taipei Eastin pulled it off!
First, I chose to stay at the Taipei Eastin due to the positive reviews and some positive experiences at its partner hotel in Saigon. Unfortunately, the difference was night and day. The Eastin Taipei’s service is more like a dormitory’s than a hotel’s.
This showed up most glaringly in the breakfast. To start, the menu choices basically looked like B-sides from the Mos Burger menu, not at all befitting a hotel in this price range. Next, you could not choose when to receive your breakfast. Certain areas of the menu would be delivered at 7am, some at 8am, and some at 9am. So if you need to get an early start, 2/3 of the choices are off-limits. 🤔
The worst part was, I was very tired from a long trip and late flights, so I asked them not to wake me up, but rather to keep my breakfast at the front desk so I could pick it up when I was ready to eat. The management agreed the night before, but failed BOTH days of my stay at executing this instruction!!!
Not only did they ring the doorbell, they called the phone on the room repeatedly until I opened the door. Even if they mixed up the instructions, why couldn’t they just leave the food outside the door when I didn’t answer initially? How can it be hotel policy to rouse guests out of their sleep?! They ruined both nights of my sleep, and I was exhausted during my meetings the next day.
If this hotel had better service and management, it would be a good 2.5-star hotel. Instead, it’s a joke.
For the love of Bezos, please just make a breakfast buffet like every other hotel. If I wanted to be harassed out of a sound sleep, I would stay at a monastery.