This got to be one of the best hotels I have ever stayed in. As you arrive at the hotel the transfer pick-up that was arranged by the hotel was great. The person driving was extremely kind and he helped us to carry all our luggage and even offered to tour us around. The concierge is really kind, sadly I was not able to get the name. They were extremely accommodating. The interior of the hotel is so pretty and the rooms were comfortable and homey. The first day, the heater was working but the second day, it broke down and my mom had to ask someone to help us fix the heater. The staff was apologetic and gave us a new room to stay in and apologized for the inconvenience, and it was even an upgrade from our original room. He was willing to help and will do anything in order for us to have a memorable stay. He is one of the best staff that this hotel could have, The hotel also has a breakfast that comes with it and the food is phenomenal. The hotspot for breakfast every day is so good, the coffee tea duo is unbeatable. The place was extremely clean but it is self-service. There are staff to accommodate you if you need help, just a few walks there is a place that sells shaved ice dessert and it is soft and delicious. The hotel is also situated in an area where there are already a lot of shopping centers and around 10 minutes walk in order to go to the train station. The location is perfect and Taiwan is pretty small which taking the train is more than enough to explore the city.