We stayed at A La Koh Kood for 3 nights in June, 2020. The hotel pictures on Facebook looked very nice and the place was even recommended by our dive centre, so we booked a "mangrove view" room in Building B. The booking was managed via Facebook Messenger, since the hotel web site was down.
On our arrival at the pick up point on the main road, there was no driver waiting for us as agreed and it was impossible to reach the staff either by mobile phone or Messenger. After half an hour waiting the car finally came (apparently our ferry from Trat had arrived earlier than expected by the staff) and a few minutes later the reservations manager called to apologise about a malfunctioning of the mobile phone line, which had prevented her from answering our calls before. The hotel is about 1 km into a dirt road in the forest, which is in very bad maintenance conditions apparently due to lack of agreement between several local owners and Koh Kood's municipal administration. Nthing to blame on the hotel's side for it, but still it takes some 15 minutes of slow driving on a pick-up, which still can feel like riding a rollercoaster, and once there it is practically impossible to go anywhere on foot or by motorcycle.
Upon arrival, we discovered that the hotel's restaurant had run out of seafood and fish, so our only choice seemed to be chicken or pork, which was quite disappointing since we were on an island. Moreover, the blue lagoon advertised on Facebook turned out to be actially some brown, muddy canal, since it was the rainy season (again, not the hotel's fault, but the advertisement could have been clearer about this point).
So far on the negative side; on the positive one, the local staff and the Pattaya-based reservation manager were very helpful to take care of every problem and after some polite negotiation even arranged for us a free transportation on the first day to visit the Khlong Chao waterfall and have dinner at Ao Yai (since we complained that the hotel men's only choice was chicken or pork). The following evening we were able to have food sent in from another restaurant, paying just 100 Baht more for the delivery service and on the next day the hotel's pantry was finally replenished and we were able to enjoy a superb dinner on the terrace, with complimentary durian offered by the management. Breakfast was exceptional every day, with a wide choice of both Thai and Western food and the staff was dedicated and polite all the time.
The beach, less than 5 minutes walk from the hotel, was nice and we could enjoy it since we were apparently the only guests there. The rooms and toilets were clean and the common environments elegant and well kept: probably the view would have been even better during the dry season, when the lagoon becomes less muddy.
We may consider coming back again during the high-season for a total relaxation holiday, considering that moving around from the hotel remains difficult due to the location and road conditions, and would totally recommend the restaurant.