Baan Laanta Resort & Spa

This is our 3rd visit to this hotel and, unfortunately, the worst. The room by the pool was sizeable,but not very clean, and the bed was very, very hard. I think it was missing the mattress! We had to wait for ages to check in as they could not find our booking (Booking.com). Then we had to wait another hour because they had lost the key.. Breakfast was slow, cold and not very nice. We were advised by Booking.com that we had not turned up, but would still be charged. Reception said ' no problem, we will tell booking.com'. We paid and now find we have also been charged the same amount on credit card as a 'no-show'. Never again!

After reading some reviews we were worried that we’d chosen a place unsuitable however, we needn’t have worried. Perfect location, lovely rooms (albeit needing a bit of maintenance), great pool nice n cold to cool you down. Staff very friendly and efficient. Why not bar a short walk away was great in the evening. Very relaxing!

To start with the fotos of the hotel are showing well what you get for your money: a nice old style house which looks really fine from ourside. The pool is magnificent and the overall location is really good. The view to the ocean and food selection in the vicinity also good. Kantiang beach is one of the best beaches in the proximity on the whole of Koh Lanta. Nui Beach is reachable on food in around 15 minutes. All the beaches to the north of Kantian were too flat for me, i.e. without any mountains and perhaps also too crowded. What I didn't like: 1) Even though the rooms are of wood, many thanks did not really work: TV, water boiler and safe were all not working. The good thing about the staff: they did really resolve all these problems by buying really articles. It would be perfect however to check in advance. Well, this point is not really critical. 2) The breakfast is a catastrophy: you get a menu with a select of 4 or 5 sets - all of them really very miserable for Thailand. It is a pure disaster:in all our hotels in Thailand in the last 6 years the breakfast was better. The current select is a joke, just take a look at the attached pictures and pay a special attention to additional payment for ANY additional order. Even the coffee is an instant coffee which is served in the morning - a no go. In general, I woud not come back as long as the breakfast stays the same. It as simply too bad compared to all other hotels.

It is set into a hill and there are numerous stairs, which is not ideal. The CABINS are dark and unwelcoming. The lighting is poor. Our fridge had not been defrosted for at least 2 years, thus making ice inoperable, until I chipped away the ice ! The bed was strangely situated, climbing over ones partner is not always welcome, just to get to one side of the bed! It is definitely a Muslim run facility, so food was basic, especially breakfast. A hot shower would have been most welcome. Pool is nicely chilled, but again very dark. We would not go back again. Air conditioning was good. No feedback of our stay requested, just goodbye! Bellboy did a great job with our luggage, as there was no way we could carry it up the stairs......

Worst hotel experience we've honestly ever had. Our air con broke one night into our stay so the room was a sweat box. We had a total of 6 people come in to our room to confirm it was broken, they said they could offer another room to so we packed up our stuff ready to move then they retracted the offer saying they had no room availability. It was only when I asked for a refund for the rest of our stay that they then miraculously found a spare room for us to spend 1 night in and called out someone to fix the air con in our existing room. But the hilarious thing was that we went to the other room they offered up and there was a guy in there fixing the air con there too as it was also broken. We completely understand that these things happen with technology however the staff were lacking ownership of the issue and made us feel as though we were being difficult. Despite Koh Lanta being a beautiful island, the stay here had put a cloud over our holiday experience with all the stress of being hot and bothered, packing and unpacking and trying to ensure the issue was resolved so we could sleep comfortably.