The resorts location displayed on Agoda’s map was wrong. (Deliberately in my opinion) According to the map and text, Kasemsuk Resort was a 3 km walk from the train station to the main beach (Baan Good), but in fact it was a 6,7 km walk and far from the main beach. The real location was shown on Google Maps own website, situated far from Baan Good behind the temple in the middle of nowhere. It’s even closer to a a minor train station north of Ban Krut (2 km) As a result we had to walk double to what we expected and had to cope with stray dogs at night before arriving extremely tired at the resort. Our complaint was waived away by the owner and she persisted in saying it was only 3 km from the train station. Then she asked us if we would like to rent a motorbike but when we answered that (because of the long walk) we were too tired to do anything at all, we were treated like a dog and ignored for the rest of our stay. Being out in the bush with vicious dogs all around you depend on some kind of transport and they love to take advantage of it. In the morning we were yelled at: “Hey you! Breakfast!” Not ony was this very rude, the stuff on the plate was hardly to be called breakfast: two slices of stale bread and raw eggs. During our stay they were in the middle of a big renovation and being the only guests, we were upgraded to a bungalow near the sea. Not as a compromise but with the idea not to be bothered by us. There was no internet reception in the bungalow, the bed and pillows were bone braking hard, the aircon and fridge were very loud and they kept the lights outside on at night. All of this made it very hard to sleep. During the day we were bothered by the chemicals and paint used at the bungalow next door. Not only when sitting on the veranda, they were soaked up by the aircon too! On the day we left, they were happy to let us walk the 6,7 km back to the train station. If we had only known the real location of this place, we wouldn't have booked it at all. This combined with the staff’s long faces ruined our stay. It was the worst place we ever stayed during our three years of travelling.
Beside the same review as written above, we wrote Agoda and the Thai Tourism Bureau an e-mail to make them aware of our concern. Never did we receive an answer but on top of this all, Agoda or the owner removed our review from their site but changed the location on the map.
So please, don't rely on Agoda's reviews when booking a stay and don't ever go to this awfull "resort".