I want to share my bitter sweet experiences of my Alternative State Quarantine (ASQ) stay at Maple Hotel Bang Na.
The pickup and arrival in Hotel is OK. Food is OK. The food and beverage manager is understanding and kind.
If you are staying here alone and don't have any other requirements, no problem.
I want to share something so that you know what you will be getting from Maple Hotel Bang Na. I booked the Deluxe room package on the ASQ brochure released by them.
On their website, they stated that deluxe room have bathtub, but not in their ASQ brochure. So I contacted them and ask the type of room we are staying at the moment and to be transfer to deluxe room with Bathtub.
16 days quarantine in the room, at least we can relax in bathtub since we can't use the pool. On their websites the room we are staying (by looking at the room design and information provided), we assume that we are staying in Superior room, which is one grade lower.
For the first 11 days, their excuses were the deluxe room with bathtub is in another building and they refuse to tell me what room that we are staying at the moment.
So the General Manager (Owner) called me on day 12 and ask me what I want. I ask the hotel to honor their offer advertise on the brochure. I ask him, what room we are staying in at the moment and he do not want to tell me.
So I explained to him that the room type offered is deluxe room and in their website stated that deluxe room have bathtub. He keep repeating that he do not want to listen to me talking about the package on the brochure. Then he THREATEN to complaint to Government if I request for room with Bathtub or talk about what is in the package. The GM also stated very clear that I should listen to him, not he listen to me.
The GM also lied that Thai Government forbid them to provide rooms with bathtub to ASQ customers.
So I called the hotel front desk and spoke with the so called "Covid Manager". This time, They give excuses that there are two type of deluxe room, one with bathtub, one without. They said every single room allocated for ASQ including Luxury, Executive and Family WILL NOT HAVE bathtub. So I reconfirmed with the him if there are such regulation by Thai Government that forbid Maple Hotel to provide bathtub to ASQ customer, at first he said YES, Thai Government don't allow them to provide bahtub to ASQ customer, then I ask that other ASQ hotel provide room with bathtub, this time he immediately said that it's Maple Hotel decision to not provide bathtub to ASQ customer.
They said they are loosing money by offering us ASQ customers room with bathtub. In reality, they will go bankrupt if it isn't for ASQ. They should appreciate us, not the opposite.
For the 16days quarantine at Maple Hotel, I feared for my daughter safety and my safety as anything could happen as long as we stay in their property because we will only received our Covid Free Certificate. I afraid that the GM have the power to change the result.
My conclusion, AVOID AT ALL COST unless desparate.
In this Hotel, General Manager (Owner) is King, not customer.