Only stayed one night, thank goodness. Arrived and they had no record of our booking. Accommodation very basic compared to cheaper places in Surat Thani. Door lock was prehistoric, and I managed to lock myself in the room for 20 minutes, unable to get out, so good job there wasn't a fire that night. It rained heavily in the night, I know this because it rained on me in my bed! Breakfast was slow and inadequate.
I am English and my 3 guests are Thai. We all thought it was terrible, and overpriced.
Only met one staff member. As other reviewers state, she was sweet, but that didn't raise our impression of this place.
The only positive was the proximity to the Koh Samui ferry, but next time I would stay in Surat Thani.
Best advice, don't touch with a barge pole, we went with an open mind despite the bad reviews, and we were very very disappointed.