Established 4 star hotel for UT, but seen better days with some outdoor facilities bit jaded.
Deluxe room with great breezy outdoor corridors, and city view. But the reception upon check-in (and check-out) needs to improve. On check-in, she was handling a general inquiry (on available different room rates) from a Thai lady for a good 5mins, whilst halfway checking me in. This was on a quiet evening at 1915. Worse off, I had to remind her to return my passport from the copier!
And what happened to the Thai smiles too? Perhaps some training is in order.