BAD BAD BAD! Owner is a very bad man and does not deserve to the privilege of working with the public.
After Lion Thai Air rescheduled our flight to the next day, we were for forced to book a room for 1 night.
We checked in at 10pm and upon check-in we’re demanded a 200 THB “key deposit”. I have never paid a key deposit in Bangkok, let alone a 200 THB one.
Rather than going to an ATM in an unfamiliar neighbourhood with my 4-month old daughter who was already crying from being awake long past her bedtime, we obliged for the owner to hold on to my passport instead of the deposit.
Upon checkout today at 12:40pm I asked for my passport in return for the key. The daughter at the front handed me her phone and said “talk to my dad...”.
It is at this time dad demanded I pay him 200 THB for my passport because we were 40 minutes late checking out. My taxi was outside already and we had to get to the airport for our rescheduled flight.
I apologized and pleaded with the dad to return my passport as it was a complete mistake that we were late. I explained that my daughter was napping and we woke her up to catch the taxi to the airport.
I told the dad that I had no time to go to an atm as my taxi was waiting and I had to get to the airport before my flight departs.
The dad refused any of my offers and at one point said he would send his son after me if I called the tourist police.
I offered him the remaining 100 THB cash I had and he accepted. It still took them 5 minutes to collect my passport from the back room.
I asked for a recipe for the fee as I would go after Agoda for a refund. They refused to provide a receipt and proceeded to lock themselves in the back room.
The room was 256 THB for one night and the owner demands 200 THB for an accidental late check out.
The room was okay. The bed was hard as the concrete floor. No toilet paper was provided with the room.
Avoid this place at all costs!! Very bad family and very bad owner.
P.S. don’t let my review negatively affect your view of all Thai people. Almost every other encounter in this country that I’ve been visiting for 8 years has been a positive one.