By now I have been to this hotel several times. It is a tranquil little place inmid a small park with lots of wonderful orchids, blooming flowers and trees.
This time round, however, I found two things rather irritating:
The safe did NOT work. I got myself help from the reception desk, the girl was very nice and appeared helpful, however, I could not manage the safe.
Secondly, some rather impolite and rough behaviour from the hotel management annoyed me pretty badly. As I was on two tours on Genesis, I offered to pack my bags the first time round; the lady in charge answered that I should leave everything as it was. I did not have to check out.
The second time, however, nobody informed me of the hotel's wish for me to move out of the room on the days before my tour started. But they did so on the day when my second safari tour began - with 15 (!!!) minutes to spare. This behaviour towards a guest is intolerable - 15 minutes to pack one's bags!!!! This is ridiculous!!!
They should/ could have let me know their wish for me to check out on any given days before tour II on Genesis and yet they waited until only fifteen minutes before my pick-up time. This treatment on behalf of the staff is definitely something that miffed me a lot.