Just spent three nights/four days at the Rainbow Resort in Phen, Udon Thani Province. Booked a Villa via Agoda for three nights, accommodation only at 2,850 Baht for the three night stay, no particularly high expectations of the place prior to arrival as was quite cheap for the three nights.
First the positives, nice quiet location, has onsite restaurant and a swimming pool.
The accommodation was in a villa as advertised, first impressions were that the outside was in need of a lot of maintenance and a coat of paint, outside lights looked as if they hadn’t been cleaned for years.
Inside a single room with adjoining shower room, both were filthy dirty and the floor covered in dead insects and creepy crawlies, the shower room was extremely small and quite dangerous to negotiate with raised steps to and from the shower basin, the walls were covered in dirty hand prints, the top surface of the electric shower was covered with about 5 millimetres of dirt and dust, no running water at the sink and the facets both sink and shower looked as if they’d never been cleaned. The on-site staff did rectify the lack of running water to the sink/hand basin but not until 24 hours after we reported the problem
The main bedroom area contained table and stools, a fridge, TV and aircon unit, the aircon was stuck at 18 degrees so was like living in a refrigerated cold store, the aircon remote was broken and although the resort changed the remote we were still unable to alter the temperature control, I’m guessing the regulator unit in the aircon unit was broken.
The fridge worked but was a health hazard encrusted with dead ants and mild around the door seal, the table and chairs were covered in dust.
Agoda stated that the staff speak English?? Really I wish they’d have let me know who they’d actually spoken to. As we couldn’t find anyone who understood anything other than their own native language which whilst may be understandable doesn’t help when you do not fully converse in Thai.
The on-site restaurant, good selection of Thai food/Pizzas at reasonable prices, but extremely poor in quality and invariably on the occasions we ate their the food arrived cold.
Nice swimming pool complex.
The main reception was filthy, tiled floors covered in muddy footmarks, it should really have been an indication as to what to expect but it didn’t go anywhere near.
So avoid disappointment and book somewhere else, I’ve stopped in some really horrible places but this place tops the list of never agains