This is our second visit to the hotel and things are going down hill very quickly. We stayed for 3 nights and during that time the rooms were not cleaned at all, which also meant no clean towels. I asked at reception every day about cleaning and was told they were too busy to do any cleaning. I asked about having clean towels and they said they did not understand what I wanted. There is a problem with ants as there is with most places in Thailand, so having a waste bin in the room that was not emptied, the ants were everywhere.We took our waste bin to a local bin in the area, not what we had expected to have to do. The problem is not enough staff working at the hotel, as this hotel allows people off the street to walk in and use the facilities, like beach beds for free so the beach area is packed in the day and staff are running around serving drinks and food to walk in people and then not able to clean the rooms of the people who pay to stay at the hotel. I wrote to the owner of the hotel on our return to give them a chance to respond but they declined to reply to us. So we get the impression they do not care, they have your money so why bother. There are many hotels in this area, and we visit this area very often as we live in Thailand, so we will be staying elsewhere in future. A very very disappointing holiday for us, suggest people try somewhere else where you will get your room cleaned and get good service.