We have stayed at a variety of accommodation types on our 12months of travels and this is the only one we walked away from due to the following reasons.
1. Appalling check in.
2. Aggressive manager
3. Lost trust in all staff
We turned up to an empty hotel, nobody insight, we soon found out why. Booking.com details welcoming drinks, room service amongst other normal resort features however this doesn’t happen, to the point the check-in staff couldn’t be bothered to show us which room was ours. We understand being in Thailand not everybody speaks English but many Thai people can assist without speaking English, the Thai staff have no interest in wanting help and are happy to pretend they can’t so they don’t have to help.
Commutation was through a translator on the phone, who eventually came down to answer some questions to which we found out was the manager. Meeting this guy is what lead is to feeling uncomfortable and unsafe, with his aggressive interruptions and careless manner, comparing the cost of England to the service he had provided, consisting telling us ‘I have served you, what else do you want?’
Our questions were,
1. Can you arrange a Tuk-Tuks into old town?
2. Do you provide bicycles?
3. Do you offer breakfast?
Our questions were easy hotel like question when you have just arrived. To be fare to the hotel the room was beautiful and spacious, but the hotel surrounding are ugly and cold. After we decided to leave the hotel for other accommodation the manager said he would sort out a refund, this was an obvious lie and we have received no money back.
We went Tharaburi Resort next door and our faith was restored into the kindness of Thia people.