Due to working in travel for 20+ years I have encountered many hotels all over the world including several deprived areas of the world, this though is easily the worst hotel I have ever been unfortunate enough to stay in. I have never written a bad review of a hotel I have stayed in before but this one truly deserves it.
When we booked this hotel we looked at the reviews here, each year we do this and can usually see past the bad reviews as they are usually something petty. As there weren’t a great deal of recent reviews at the time and the complaints seemed minor, we decided to go with this hotel.
Firstly, let’s start with the positives, sorry I mean positive, the beach is very nice, that is it.
When we arrived at the hotel we were just dumped at some gates and we had to make our own way down a track to what appeared to be a car park which was actually the reception, not a great first impression. We then went into reception which was less than inviting, we were then told that we had two rooms for 4 people when there were 6 of us! We were told to wait for a couple of hours, to kill the time we had a walk around and tried to get some food. The hotel was the dirtiest hotel, it was unbelievable. It got worse though, we ventured into the dining area for some lunch, pointless really as there was a couple of bits of bread, a couple of bowls of salad, some indistinguishable meat and some random vegetable dish. What was there was getting snapped up by the other guests who were just piling the plates high and leaving us with the scraps which were truly horrendous. For your info the dinners were exactly the same and for breakfast you could not get any cereal, you could though get a very undercooked egg if you were lucky. We ended up surviving on crisps for the time we stayed there. We then went to the bar (the only all-inclusive bar at the hotel, approx. 10 minute walk to the beach from it!), my wife was given a coke (only fizzy drink available!) in a very cracked glass. Only one spirit available which you were given if you asked for a gin or vodka, and it was undrinkable.
We went back to reception to be told that our rooms were ready, we walked in, the beds were not made up, there was the previous occupiers rubbish and other items left in the room and it had not been cleaned. Even the boys who took our luggage to the room were embarrassed about it. We were made to wait another 90 minutes whilst the maid made the room up, basically she just made the beds up and didn’t make any attempt at cleaning. The newly fitted sheets were stained and filthy.
We decided at this point to not even bother unpacking as we knew we had to find another hotel. We decided to have shower, surprise surprise, no hot water, not even lukewarm. We then used the toilet and noticed that the pipes were all cracked and there was raw sewerage just leaking onto the floor.
This hotel is certainly not aimed at the UK market, approx. %95 of the guests were Algerian, 2 of whom we spoke to. They travel to Tunisia every year for their holiday, they lasted a day there before leaving, their comments pretty much mirrored mine and were appalled by this hotel. We now realise that as there are not many UK guests this is why there are not many reviews for this hotel.
When we approached reception with regards to the state of our room and the cracked toilet, they just shrugged their shoulders as if we were in the wrong to mention it to them. Their attitude was astounding and they had no regard for the health and safety of my family, 2 adults, 3 teenagers and an 11-year-old. It was clear they had no time for the UK guests and were solely focused on the Algerians. The staff here are very rude and very very unhelpful.
If you do decide to go to this hotel, prepare for the worst, even then I do not think it will live up to that expectation. Also, if you have daughters tell them that guests (men and women) will stare at them and then nudge other people to stare at them due to their attire, it was very unsettling for my daughter and her friend (both 15). Also you are very confined to this hotel as it is literally miles away from anywhere or anything.
Obviously, we didn’t stay long at this hotel. Please take my advice and do not go anywhere near this hotel.