Visited with my partner for a 2 week all inclusive holiday!! The potential is there to be amazing but needs a massive helping hand.
Out room 3615 was basic but extremely clean we had a fantastic maid who every day of our holiday made our bed changed our towels ensured we had bottled water she is a credit to this hotel.
The entertainment team work tirelessly the energy and effort they put in during the heat of the day is amazing. The pool life guard needs to put his phone down and do his job as I saved a little boy who had got out of his depth!!
The food is extremely repetitive and nothing as any labels to indicate what it is!! Also keep an eye on the chicken very very pink!!it is not really catered for English, we ate out for most evening meals.was out of
60 dinars (£18 approx) will get you x2 filet steak chips vegetables rice and a sauce and 4 beers.
The drinks are very limited and the vodka, gin, and rum all tasted the same and had the same odd yellow colour too them!! If your a Sprite drinker take your own!!
The drinks set up in the main dinning room is crazy 300 people all trying to request a drink from 5 poor waiting staff at the same time leaves extremely long waits to get a drink with your meal!! Your not able to go get your own soft or alcoholic drink you have to ask!!!
The pool bar as the lowest collection of glasses ive ever come across anywhere in the world!!! One day we was given a drink in a yellow pot tumbler that was in the bathroom!!
The real let down for us was the horrible obnoxious man in the pool side snack bar in the blue shirt who thought he was god. This was brought to the attention of the hotel manager who I must say dealt with the issues around him extremely effectively. I got food from there and was charged for it I paid it not thinking and once served too me was told "come tomorrow between 12.30 &2 that is free" so we did the rude horrible man in the blue shirt tried to make out he did not no what I was saying when I asked for a cheese panini kept saying "no no no" he refused to give me cheese to make a sandwich, angry I went to see the hotel manager who was lovely and told me I could have cheese and I should not of been charged the day before, later that day the manager came to me with a refund of what I paid the day before full of apologies!! Just keep your wits about because no matter how many tips you give there is always some out to pull wool over your eyes!!
The beach is a good 5 mins walk throw the hotel grounds there is a large number of sun beds in a private section be careful as there is a lot of touting (camel rides ,horse rides , selling cigs, selling towels).
By the pool the constant badgering of henna tattoos, beauty treatments, and the man who does not take no for a answer to go on a "free" trip courtesy of the hotel, its NOT free it is to a rug shop run by his family and when you don't buy a rug he get aggressive and angry.
This hotel is situated a 6 dinar taxi ride from yasmin and old town Hammamet where you will find a large number of shops, coffee bars and restaurants, bear in mind alcohol is NOT freely available.
The freshly made donuts available at the pool bar from 4pm are a real treat and a must try!
All in all this hotel is very basic and not designed with relaxation and luxury in mind and English are at the bottom of the pecking order for everything!! 2 star at the very most.