Rude receptionist on arrival - no air con in reception lobby - kept waiting for nearly 2 hours for our room even though we arrived at around 1.30 pm. Temperature of lobby at least 35 degrees!
Finally got a room and needed re-rooming within 5 minutes - air con broken, tv broken, door handle broken, we had to wrestle with the door for ages to go down & make our complaint!
No drinking water available for guests, any bottled water had to be bought from local shops. All inclusive drinks does not include the hotel bar even though we booked all inclusive with the hotel!!!!
Hygiene - non-existent - toilets were hardly ever clean of other peoples diarrhoea, paper was rarely available unless you asked for it, floors were always wet & dirty.
Food - we both had diarrhoea, my husband was on the toilet at least 4 or 5 times a night as well as frequent trips all day. We had to take toilet roll from our hotel room and keep it in our day bag as we could never find any when required!
Tables when laid were dirty, tablecloths were dirty, cutlery plates etc - dirty! Cutlery, cups, bowls etc always in short supply and long queues were formed waiting for stocks to be replenished. Condiments - we spotted 3 salt shakers - dirty & full of rust on the chrome!
Pool bar - ran out of beer on a daily basis, also ran out of lemon, coke & sprite! No ice was ever seen at this bar. One hot drinks machine there, never maintained, when we yet again had to ask for them to refill the milk powder my husband had to show them how to clean it as all the internal pipe and dispensers were blocked and congealed!!!
I could go on but it would take all day .....
Plus points - Animation Team were amazing, they helped us retain our sanity and did their best to keep us amused.