In a country where incredible service and quality are almost an expectation, the Atana disappoints at practically every turn.
Slow check in service and unenthusiastic staff make for a very unwelcoming ‘welcome’ - and it only goes downhill from there.
We checked in for two nights, breakfast and dinner included. There was only one member of staff at the check in counter, with others walking around who were unable, or unwilling, to check us in.
The rooms themselves are ok - though a tiled floor does not make them very homely at all. The showers have two temperature settings of ‘hot’ and ‘the earth’s core’. They have locked the balconies for ‘security reasons’.
Upon entry - they give you a sheet of paper stating the meals are from a ‘set menu’ as the buffets ‘are not allowed’ - so imagine our surprise when greeted with a buffet!
The hotel restaurant is eerily quiet. With seating for over 150 guests, on both nights we saw no more than five patrons. Most, one could imagine, were not tempted by the limited and bland/overcooked food options.
Breakfast is incredibly below par as well, plasticky cheese in the omelettes, uncooked sausages and chargeable coffees (26 diram for a latte) despite paying for an inclusive breakfast left a very sour taste.
The dinners are similarly disappointing too. Stale bread and incredibly dry and tough beef kebab.
The hotel staff do not respond quickly to requests at all, preferring you to dial other extensions. After our first room tidy, our toilet paper was taken and not replaced.
After all this - you might need a stiff drink...but there’s no hotel bar.
The only benefit of this hotel is its proximity to the millennium hotel.
A very disappointing experience and by the emptiness of the hotel, and the recent reviews, it seems we are not alone in our thinking. One to avoid.