Atana Hotel,
Atana Hotel,
Atana Hotel,
Atana Hotel,
Atana Hotel,
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Hotel

Atana Hotel

Review

Tripadvisor
Dari 2.513 review
Review yang paling membantu
sjansa
02 Apr 2021 - Keluarga
We stayed here for 2 nights. We wanted to check out the hotel, because it had a very good offer with “Full board” meal opiton. We came early from other hotel (before the check in time) and we had to wait until the real check in time, because the hotel was busy and no earlier check in time was possible. But the receptionist kindly offer us to go to have a lunch, which we did, and we had good suprise, how nice the lunch was. It was simple, but healthy and tasty. We enjoyed our stay- we used transfer to the beach 2 days in a row, and the rest of the time used pool area and had nice meals. We were at 11th floor, but still it was possible to hear the highroad noice. But that was not a big deal for us, since we were pretty tired and slept very well. One thing I have to mention is that- the hotel has wonderful aura :) the feeling in it somehow is very good. Also all the poeple, who work here, are very nice and friendly. And the paintings in our room also were very nice. There is something with this hotel- something nice and heartfilling.
N8365BGdaniele
04 Jun 2021 - Pasangan
In a country where incredible service and quality are almost an expectation, the Atana disappoints at practically every turn. Slow check in service and unenthusiastic staff make for a very unwelcoming ‘welcome’ - and it only goes downhill from there. We checked in for two nights, breakfast and dinner included. There was only one member of staff at the check in counter, with others walking around who were unable, or unwilling, to check us in. The rooms themselves are ok - though a tiled floor does not make them very homely at all. The showers have two temperature settings of ‘hot’ and ‘the earth’s core’. They have locked the balconies for ‘security reasons’. Upon entry - they give you a sheet of paper stating the meals are from a ‘set menu’ as the buffets ‘are not allowed’ - so imagine our surprise when greeted with a buffet! The hotel restaurant is eerily quiet. With seating for over 150 guests, on both nights we saw no more than five patrons. Most, one could imagine, were not tempted by the limited and bland/overcooked food options. Breakfast is incredibly below par as well, plasticky cheese in the omelettes, uncooked sausages and chargeable coffees (26 diram for a latte) despite paying for an inclusive breakfast left a very sour taste. The dinners are similarly disappointing too. Stale bread and incredibly dry and tough beef kebab. The hotel staff do not respond quickly to requests at all, preferring you to dial other extensions. After our first room tidy, our toilet paper was taken and not replaced. After all this - you might need a stiff drink...but there’s no hotel bar. The only benefit of this hotel is its proximity to the millennium hotel. A very disappointing experience and by the emptiness of the hotel, and the recent reviews, it seems we are not alone in our thinking. One to avoid.
875queenQ
10 Apr 2021 - Keluarga
I recently went to Atana’s hotel three weeks before and I recommended the hotel to everyone. However; this time the staff mostly changed their professional attitude and I was very disappointed with the services I received. As a group of friends we booked 4 rooms for 3 nights. First, the AC was not working all night, the technicians came four times to fix it took them 4 hours. Second; when I spoke with Mona (duty Manager) and George ( I don’t know his position) the responses I received were rude and disrespectful to their customers minimum requests like not cleaning the 4 rooms at all. They and their staff start complaining from the hotel owners and top managers for cutting their allowances and they are not happy, which definitely is not my responsibility as a guest to listen to negative vibes and complains in a place I need to feel comfort ans happy. Third; I asked my room to be clean up at 12pm and we came at 11pm and the rooms were not done and it took them till 1:20 am to clean up the rooms. The breakfast was crowded and unorganized although the food were delicious with wide varieties. In addition, the dine in kids meals delivered to the rooms (the Aladdin and super hero’s meals) were creative ideas, delicious and fresh. I would like to thank Hani from reservations as he was polite over the phone to reserve our rooms. Bottom line, the staff of the hotel need intensive training to be customer oriented and keep a side their problems with their top managements. The top management should consider the feedback for future improvements and intensive training for the employees or the hotel will lose its good reputation. As a disappointed guest. Mr. George replied to our complain that we waited for 11 hours for my room to be cleaned with a rude unprofessional way he said “you are lucky they cleaned already after 11 hours of waiting”!!! And that was not funny!!
Dr_Elwazeer
14 Mei 2021 - Wisata sendiri
I was planning to enjoy Eid vacation there and I booked there based on location and reviews , I stayed for less than 1 hour! Waiting for elevator was horrible ! Room is narrow , AC is not working properly , water pressure is very weak !! , I decided not lose my vacation and to search for good place to go , the worst part is that when I informed the reception that I will cancel the reservation , they didn't even bother themselves to ask my why !!! Definitely , I would never recommend this place to anyone
Roving706134
09 Apr 2021 - Keluarga
I really do not understand why this hotel was high rated. I reserved a deluxe kingroom and got a standard twin room. After I found out that it was a standard room I noticed they charged me a deluxe kingroom. When I complained about it I got a refund for the price difference. And what really made me angry is that There was no cleaning of the room at all. I had to complain about this everyday. One day i was fed up with this and spoke with several team members about it. But they really did not care at all. That day there was also no cleaning. I kept asking for at least just clean towels. I got them after complaining 5 times at 23.30. I stayed 7 nights and they cleaned twice. Location is not good. If you go with taxi then you end up paying a lot of money because it’s. Far from everything. There is nothing nearby the hotel. I would not recommend this hotel. It’s a zero for hygiene, handling complaints and guestrelations.
Lokasi
Tecom, Hessa Street, Al Barsha South,Tecom Dubai
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
14:00
Waktu check-out:
12:00
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Kebijakan

Deskripsi

FAQ
Di mana alamat Atana Hotel?
Atana Hotel beralamat di Tecom, Hessa Street, Al Barsha South,Tecom Dubai
Pukul berapa waktu check-in & check-out di Atana Hotel?
Waktu untuk check-in di Atana Hotel adalah mulai dari pukul 14:00 dan waktu check-out paling lambat pukul 12:00
Apa saja fasilitas yang tersedia di Atana Hotel?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • tiket CLEAN
  • Kolam Renang
  • Wifi
  • Parkir
  • Restoran
Apakah di Atana Hotel tersedia fasilitas kolam renang?
Ya, di Atana Hotel tersedia kolam renang yang bisa kamu gunakan.
Fasilitas
Fasilitas Populer
tiket CLEAN
Kolam Renang
Wifi
Parkir
Restoran
Resepsionis 24 Jam
Spa
Lift
AC
Pusat Kebugaran
Antar Jemput Bandara
Fasilitas Rapat
Fasilitas Anak
Olahraga, Spa & Rekreasi
Fasilitas gym
Kolam renang outdoor
Snack bar/deli
Fitness
Kursi berjemur di pantai
Taman
Fasilitas Umum
AC
Lift
Restoran
Porter/bell-boy
Pantai
Ruang merokok khusus
Properti bebas-rokok
Teras
Rak pakaian
Layanan Hotel
Ruang koper
Layanan concierge
Penitipan bagasi
Layanan laundry/dry cleaning
Brankas hotel
Penukaran mata uang
Check-in tanpa antre
Layanan bangun tidur
Resepsionis 24 jam
Staf multibahasa
Tidak ada minuman beralkohol yang disajikan
Brankas di resepsionis
Ruang sarapan
Layanan sekretaris
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
4.0
Dari 2.513 review
Kebersihan
4.5
Kamar
4.0
Lokasi
4.0
Layanan
4.0
Nilai
4.5
Pasangan
819
Keluarga
763
Wisata sendiri
94
Berlibur dengan teman
422
Bisnis
170
sjansa
02 Apr 2021 - Keluarga
We stayed here for 2 nights. We wanted to check out the hotel, because it had a very good offer with “Full board” meal opiton. We came early from other hotel (before the check in time) and we had to wait until the real check in time, because the hotel was busy and no earlier check in time was possible. But the receptionist kindly offer us to go to have a lunch, which we did, and we had good suprise, how nice the lunch was. It was simple, but healthy and tasty. We enjoyed our stay- we used transfer to the beach 2 days in a row, and the rest of the time used pool area and had nice meals. We were at 11th floor, but still it was possible to hear the highroad noice. But that was not a big deal for us, since we were pretty tired and slept very well. One thing I have to mention is that- the hotel has wonderful aura :) the feeling in it somehow is very good. Also all the poeple, who work here, are very nice and friendly. And the paintings in our room also were very nice. There is something with this hotel- something nice and heartfilling.
N8365BGdaniele
04 Jun 2021 - Pasangan
In a country where incredible service and quality are almost an expectation, the Atana disappoints at practically every turn. Slow check in service and unenthusiastic staff make for a very unwelcoming ‘welcome’ - and it only goes downhill from there. We checked in for two nights, breakfast and dinner included. There was only one member of staff at the check in counter, with others walking around who were unable, or unwilling, to check us in. The rooms themselves are ok - though a tiled floor does not make them very homely at all. The showers have two temperature settings of ‘hot’ and ‘the earth’s core’. They have locked the balconies for ‘security reasons’. Upon entry - they give you a sheet of paper stating the meals are from a ‘set menu’ as the buffets ‘are not allowed’ - so imagine our surprise when greeted with a buffet! The hotel restaurant is eerily quiet. With seating for over 150 guests, on both nights we saw no more than five patrons. Most, one could imagine, were not tempted by the limited and bland/overcooked food options. Breakfast is incredibly below par as well, plasticky cheese in the omelettes, uncooked sausages and chargeable coffees (26 diram for a latte) despite paying for an inclusive breakfast left a very sour taste. The dinners are similarly disappointing too. Stale bread and incredibly dry and tough beef kebab. The hotel staff do not respond quickly to requests at all, preferring you to dial other extensions. After our first room tidy, our toilet paper was taken and not replaced. After all this - you might need a stiff drink...but there’s no hotel bar. The only benefit of this hotel is its proximity to the millennium hotel. A very disappointing experience and by the emptiness of the hotel, and the recent reviews, it seems we are not alone in our thinking. One to avoid.
875queenQ
10 Apr 2021 - Keluarga
I recently went to Atana’s hotel three weeks before and I recommended the hotel to everyone. However; this time the staff mostly changed their professional attitude and I was very disappointed with the services I received. As a group of friends we booked 4 rooms for 3 nights. First, the AC was not working all night, the technicians came four times to fix it took them 4 hours. Second; when I spoke with Mona (duty Manager) and George ( I don’t know his position) the responses I received were rude and disrespectful to their customers minimum requests like not cleaning the 4 rooms at all. They and their staff start complaining from the hotel owners and top managers for cutting their allowances and they are not happy, which definitely is not my responsibility as a guest to listen to negative vibes and complains in a place I need to feel comfort ans happy. Third; I asked my room to be clean up at 12pm and we came at 11pm and the rooms were not done and it took them till 1:20 am to clean up the rooms. The breakfast was crowded and unorganized although the food were delicious with wide varieties. In addition, the dine in kids meals delivered to the rooms (the Aladdin and super hero’s meals) were creative ideas, delicious and fresh. I would like to thank Hani from reservations as he was polite over the phone to reserve our rooms. Bottom line, the staff of the hotel need intensive training to be customer oriented and keep a side their problems with their top managements. The top management should consider the feedback for future improvements and intensive training for the employees or the hotel will lose its good reputation. As a disappointed guest. Mr. George replied to our complain that we waited for 11 hours for my room to be cleaned with a rude unprofessional way he said “you are lucky they cleaned already after 11 hours of waiting”!!! And that was not funny!!
Dr_Elwazeer
14 Mei 2021 - Wisata sendiri
I was planning to enjoy Eid vacation there and I booked there based on location and reviews , I stayed for less than 1 hour! Waiting for elevator was horrible ! Room is narrow , AC is not working properly , water pressure is very weak !! , I decided not lose my vacation and to search for good place to go , the worst part is that when I informed the reception that I will cancel the reservation , they didn't even bother themselves to ask my why !!! Definitely , I would never recommend this place to anyone
Roving706134
09 Apr 2021 - Keluarga
I really do not understand why this hotel was high rated. I reserved a deluxe kingroom and got a standard twin room. After I found out that it was a standard room I noticed they charged me a deluxe kingroom. When I complained about it I got a refund for the price difference. And what really made me angry is that There was no cleaning of the room at all. I had to complain about this everyday. One day i was fed up with this and spoke with several team members about it. But they really did not care at all. That day there was also no cleaning. I kept asking for at least just clean towels. I got them after complaining 5 times at 23.30. I stayed 7 nights and they cleaned twice. Location is not good. If you go with taxi then you end up paying a lot of money because it’s. Far from everything. There is nothing nearby the hotel. I would not recommend this hotel. It’s a zero for hygiene, handling complaints and guestrelations.
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