we have priced 02 luxury rooms on the 8th floor from 06/08 to 06/17/2021, specifically rooms 812 and 814.
On two occasions, we were disturbed by a jackhammer below or above our rooms and the noises continued throughout the day beyond 6.15pm. It was only after our complaint that the security agent ordered the work to be stopped immediately.
Two days later, at 9.15 p.m., the same sound of the HILTI hammer with hammer blows. Same procedure to stop the work and come back to bed to rest !!!!!!!
We have nothing to say about the rooms, the quality of service, the catering, the swimming pool, the elevators, the reception, but I do not know how a 5 star hotel can start work and not notify its customers or start work late at night without authorization from the management or perhaps the hotel has bluntly forgotten that there were customers on such floor to order night work !!!!!!!!