Booked via Hilton Honors - all good, clear and concise booking. Reception was busy at check in, 3 agents working (one station unstaffed), 3 guests in each queue and the Honors desk was also not staffed. Frustrating! 5/10
Rooms are great, spacious, clean, good amenities, great coffee. WhatsApp to the hotel for any needs is a great touch - especially as dialing concierge / guest services / operator often went unanswered. 9/10
Good value for money except the laundry - ridiculously expensive even by 5* hotel standards. There is a Jeeves around the corner at a quarter of the price.
Breakfast was great as per normal Hilton. Good choice and some really good staff on the tables and at the entrance. Serving staff could do with more training (keep guests away from the food!). 8/10
In hotel dining options are plentiful and very good but pricey. Unless you want bar food, the restaurants are more for special occasions. Also please get rid of the "Ladies Night" sign at Ribs and Brews - it is there every night and when we bought a party of five we were told it is one night per week only.
Getting an extension to the stay was simple and the final check out was quick and painless. 9/10
Barring a few small annoying points, this was a great overall stay. Oh, and they organised an in room PCR test with results in 12 hours - awesome!