Aloft Ontario-Rancho Cucamonga, San Bernardino
Aloft Ontario-Rancho Cucamonga, San Bernardino
Aloft Ontario-Rancho Cucamonga, San Bernardino
Aloft Ontario-Rancho Cucamonga, San Bernardino
Aloft Ontario-Rancho Cucamonga, San Bernardino
+ 69 lainnya
Hotel

Aloft Ontario-Rancho Cucamonga

San Bernardino

Review

Tripadvisor
Dari 660 review
Review yang paling membantu
416taybee
03 Nov 2020 - Keluarga
I stay in plenty of hotels because I love to get away. This stay was the most difficult times I’ve experienced with a hotel. I reserved my room via Southwest a few days ahead of time for 10/31/2020 to 11/02/2020. Unfortunately, when I arrived with my guest for check-in, the lady at the front desk said that she had given our reservation away because of a “name mix-up”. We had to go through the whole process of giving our info. She even went to the back and had us wait in the lobby. The check-in process itself took about 25 minutes. When we received our keys, we went up to the room. Me being the “clean freak” that I am, I disinfect and wipe down things myself. I found that many things were dirty. With this being a pet friendly hotel, I understand that there are “messes” that dogs leave behind. However, there was so much poop in the doggie area that I didn’t want my puppy near it. They have the poop bag station, but it was empty the first day that I got there and still empty the third day. I noticed that our room phone couldn’t connect to the front desk, the plug and play electronic box wouldn’t connect to the TV, a couple of light switches didn’t work, and the toilet barely flushed. My complaints were ignored. The last morning of my stay the fire alarm went off, but there was no fire. Overall, terrible experience at the Aloft in Rancho Cucamonga.
Newyear507
16 Agt 2020 - Pasangan
Things where good room looked good but after laying in the bed for a few hours we pulled the sheets we discovered live bugs crawling as well as some dead ones. Asked for a refund and only solution was to remove me and place me in another room bad service disgusting. Never again
Q812DSandym
23 Jun 2020
Stayed one night to catch an early flight. The hotel seemed mostly empty because of Covid-19. When I arrived at about 6p I couldn't find anyone to check me in for about 10 minutes. Even though it's mandatory in CA, the reception clerk was not wearing a mask. The room was not any where near other Aloft Hotels I have stayed at. Was clearly retrofitted to be an Aloft. The refrigerator was broken and I called for a new one. The person who delivered it was not wearing a mask either. The toilet also did not flush well, but I was too tired to change rooms. You would think that a hotel that is likely mostly empty would only rent their best rooms. Not here.
Rachel F
11 Feb 2020
Two weeks after I booked my room, I get an email saying my room has been changed. I call them and they said that as of right now they are now over-sold. I said ok, obviously the people you booked since I did (2 weeks ago) should be cancelled or have their rooms changed. They said no. They were changing MY room because I booked through a 3rd party. Of course, there is nothing anywhere in the area that is available now and I'm screwed. Thanks a lot!!!
aliw2013
28 Jan 2020 - Bisnis
I really can't say enough about this place. I travel for work and stayed at the Four Seasons 2 weeks ago. The bed at the Aloft bed was about 10 times more comfy. I slept like a baby 2 nights in a row. The staff went above and beyond. Anything you needed, they had. If I am back in the area, I would most certainly return.
Lokasi
10480 4th St
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
3 PM
Waktu check-out:
noon
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Kebijakan

Deskripsi

FAQ
Di mana alamat Aloft Ontario-Rancho Cucamonga?
Aloft Ontario-Rancho Cucamonga beralamat di 10480 4th St
Pukul berapa waktu check-in & check-out di Aloft Ontario-Rancho Cucamonga?
Waktu untuk check-in di Aloft Ontario-Rancho Cucamonga adalah mulai dari pukul 3 PM dan waktu check-out paling lambat pukul noon
Apa saja fasilitas yang tersedia di Aloft Ontario-Rancho Cucamonga?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • Kolam Renang
  • Wifi
  • Parkir
  • Restoran
  • Resepsionis 24 Jam
Apakah di Aloft Ontario-Rancho Cucamonga tersedia fasilitas kolam renang?
Ya, di Aloft Ontario-Rancho Cucamonga tersedia kolam renang yang bisa kamu gunakan.
Fasilitas
Fasilitas Populer
Kolam Renang
Wifi
Parkir
Restoran
Resepsionis 24 Jam
Spa
Lift
Olahraga, Spa & Rekreasi
TV di area umum
Dart
Snack bar/deli
Meja biliar
Fasilitas gym
Kolam renang outdoor
Kursi berjemur di kolam renang
Fasilitas gym 24 jam
Klub malam
Hewan Peliharaan
Hewan peliharaan diizinkan (tanpa biaya)
Hanya anjing yang diizinkan
Hewan peliharaan dibolehkan
Kesehatan & Medis
Spa
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
4.0
Dari 660 review
Kebersihan
4.5
Kamar
4.5
Lokasi
4.5
Layanan
4.0
Nilai
4.5
Pasangan
107
Keluarga
113
Wisata sendiri
57
Berlibur dengan teman
69
Bisnis
206
416taybee
03 Nov 2020 - Keluarga
I stay in plenty of hotels because I love to get away. This stay was the most difficult times I’ve experienced with a hotel. I reserved my room via Southwest a few days ahead of time for 10/31/2020 to 11/02/2020. Unfortunately, when I arrived with my guest for check-in, the lady at the front desk said that she had given our reservation away because of a “name mix-up”. We had to go through the whole process of giving our info. She even went to the back and had us wait in the lobby. The check-in process itself took about 25 minutes. When we received our keys, we went up to the room. Me being the “clean freak” that I am, I disinfect and wipe down things myself. I found that many things were dirty. With this being a pet friendly hotel, I understand that there are “messes” that dogs leave behind. However, there was so much poop in the doggie area that I didn’t want my puppy near it. They have the poop bag station, but it was empty the first day that I got there and still empty the third day. I noticed that our room phone couldn’t connect to the front desk, the plug and play electronic box wouldn’t connect to the TV, a couple of light switches didn’t work, and the toilet barely flushed. My complaints were ignored. The last morning of my stay the fire alarm went off, but there was no fire. Overall, terrible experience at the Aloft in Rancho Cucamonga.
Newyear507
16 Agt 2020 - Pasangan
Things where good room looked good but after laying in the bed for a few hours we pulled the sheets we discovered live bugs crawling as well as some dead ones. Asked for a refund and only solution was to remove me and place me in another room bad service disgusting. Never again
Q812DSandym
23 Jun 2020 -
Stayed one night to catch an early flight. The hotel seemed mostly empty because of Covid-19. When I arrived at about 6p I couldn't find anyone to check me in for about 10 minutes. Even though it's mandatory in CA, the reception clerk was not wearing a mask. The room was not any where near other Aloft Hotels I have stayed at. Was clearly retrofitted to be an Aloft. The refrigerator was broken and I called for a new one. The person who delivered it was not wearing a mask either. The toilet also did not flush well, but I was too tired to change rooms. You would think that a hotel that is likely mostly empty would only rent their best rooms. Not here.
Rachel F
11 Feb 2020 -
Two weeks after I booked my room, I get an email saying my room has been changed. I call them and they said that as of right now they are now over-sold. I said ok, obviously the people you booked since I did (2 weeks ago) should be cancelled or have their rooms changed. They said no. They were changing MY room because I booked through a 3rd party. Of course, there is nothing anywhere in the area that is available now and I'm screwed. Thanks a lot!!!
aliw2013
28 Jan 2020 - Bisnis
I really can't say enough about this place. I travel for work and stayed at the Four Seasons 2 weeks ago. The bed at the Aloft bed was about 10 times more comfy. I slept like a baby 2 nights in a row. The staff went above and beyond. Anything you needed, they had. If I am back in the area, I would most certainly return.
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