I have had the worst experience here. It all started two days ago at check-in. I found it frustrating that the front office closed before the scheduled 10 o'clock time listed on their website and on hotels.com. The after hours check-in person who helped us get into our unit was useless. He totally forgot to tell us that we needed to do a formal check in the next day. As we didn't know we needed to do that, Gladys, the front desk person, decided to cancel access to our room two days into our stay and announced exactly that to my son in front of all the other hotel guests. Nice way to embarrass us!
When I went to the front desk to do our formal check-in, Gladys announced that she wouldn't let us into our unit on the incorrect claim that we snuck into our unit via the housekeeping staff and that we needed to pay additional cost to their hotel because they weren't properly paid from Hotels.com. I insisted that she was incorrect and showed documentation as proof. She refused to listen to us. Thankfully Kayla, the supervisor, eventually stepped in and worked with us. While she was more helpful than Gladys she put the burden on us to contact Hotels.com and address the problem. In the end it turned out that the error with the payment had nothing to do with us and everything to do with Club Tahoe incorrectly processing the payment.
To make matters 10 times worse an elderly hotel guest decided to stick her nose into this whole debacle and harass me for defending my position. I felt strongly that the hotel should have told her to butt out. Another strike against them.
Now let's review the unit. Its spacious and in a nice wooded setting. Unfortunately, It's old and rundown with cobwebs hanging and a couple of spiders.
The fact that the hotel never did anything to make up for their many mistakes, obnoxious staff, and their inappropriate accusations of us sneaking into the hotel means I will never ever stay at this hotel again.