As a former "Road Warrior", with over 5,000 hotels stays over 30 years, this was probably my WORST hotel experience that I can remember, and I have traveled to over 38 countries.
I've been top 1% reviewer in the past, when I traveled for business, because I give honest reviews based on actual person experience.
LEFT HOTEL, TOO MANY ISSUES, ESPECIALLY POOR COVID PROTECTION
I LEFT after 4 days and moved to another hotel, called the Great Smokies Inn in Cherokee, which I rate a 10/10, see review on their hotel.
Comfort Suites Hotel Sylva
I have stayed at this and almost ALL hotels in the area, because I visit our 14 rental properties in Cullowhee, 1x a month, for 7 days, about 80 days a year.
Decline in quality @ Comfort Suites, since I started staying there several years ago, and I have shared my concerns with the hotel
HEALTH ISSUES @ Hotel
"No Mask, No Entry" and all their concern about your health is "Smoke & Mirrors".
The majority of the guest were construction workers and most were NOT wearing masks, anywhere in the hotel, including the waiting area.
I have multiple pictures of constructions workers in and around the hotel, NOT wearing masks, even near the front desk
Guest coming and going at will without masks !
I'm at "At Risk" middle age white male with Diabetes, and I wear 2 masks, pleated and N95, which is hot, but I'd like to live longer.
QUALITY OF STAY
Noisy, Bags of garbage in my hallway, beer cans around the front door and in the parking lot and trucks taking up 2 spots, so can have their daily party in the parking lot.
Some were great, others, while other times I waited for someone to show up at the front desk, even after calling out.
Hotel Room 3/5
Dirty carpets, as well as in the halls(Still there from last month's stay.mold in shower
Always the most expensive hotel in the area, and willing to pay because of the location, but too may issues now so I won't be going back to this Comfort Suites.
Now with a parking lot FULL of construction workers, NOT wearing masks, drinking in the parking lot at the end of every day, and leaving the mess behind, is NOT what I signed up for and won't be going back until they actually care about guest safety, let alone comfort.
It would have been nice to see someone from corporate show up this week to see the "Wild Wild West Chaos" at the Comfort Suites in Sylva.
Walmart, Lowes. The Great Smokies Inn all backed up their Covid protection policies,
Comfort Suites did NOT !