I’ve stayed in the property for several days in a recent trip the Great Smokies National Park. Having driven through Gatlinburg once in this trip, my decision to stay in the North Carolina side of the park had proven to be a smart one, as traffic was much more manageable (or really hardly a problem).
The hotel is situated close to the Casino, about 10 minutes drive from the park. Just next door there is a gas station. Food establishments are easy 5 minutes drive from the hotel.
The hotel is fairly standard Fairfield affair. Platinum status was recognized, and upgrade was proactively offered. Not the best available suite of the hotel, but still one of the few times that I had not have to ask for it. The room itself was large and specious with the normal amenities as expected. No house keeping at the time of COVID. Breakfast is self-serve for packaged food with the ability to ask for hot items from the server. Sadly, mask mandates were not really enforced in the hotel.
Couple of point to consider – the suites have only one windows at the bedroom end of the room, making the “living room” extremely dark. Strange choice in my opinion. The other point, DO NOT get a room over the patio. The windows are not sound proof and when people talk (even in normal voice) one can hear everything – that made my nights very hard as people congregate outside until 10 or 11 PM and as the window is right at the bed one could hear everything.