The lobby is still grand and elegant, but it’s downhill from there. The room decor was tired, there were no extra blankets or pillows, no plugs next to the beds. A mounted plug on the desk didn’t work. The bathroom is way past it’s useful life - tub cracked, wallpaper either dirty or torn, sink mirror damaged by water, no makeup mirror and no plug in the bathroom at the sink for a hairdryer. The magnetic door keys, which worked when we arrived, didn’t work either in the elevator or the room door after dinner. Finally, when we called down at 9PM to make breakfast reservations, no one answered - not the front desk, the concierge or anyone else.
We have stayed here many times, but we aren’t inclined to come back anytime soon.