Four Points by Sheraton Ontario-Rancho Cucamonga, San Bernardino
Four Points by Sheraton Ontario-Rancho Cucamonga, San Bernardino
Four Points by Sheraton Ontario-Rancho Cucamonga, San Bernardino
Four Points by Sheraton Ontario-Rancho Cucamonga, San Bernardino
Four Points by Sheraton Ontario-Rancho Cucamonga, San Bernardino
+ 31 lainnya
Hotel

Four Points by Sheraton Ontario-Rancho Cucamonga

San Bernardino

Review

Tripadvisor
Dari 428 review
Review yang paling membantu
115annelises
13 Jul 2020
Do not waste your time and money on the Four Points by Sheraton Rancho Cucamonga. As a long time Starwood member, I rely on the Starwood network of hotels for reliable customer service, cleanliness, and convenience. When looking for a hotel in Rancho Cucamonga for a couple of friends and I to stay for a wedding celebration, I quickly booked two rooms using points at the Four Points because of the Starwood service I know and love. One day prior to check-in, I had a family emergency and was going to be unable to attend the event, but the rest of my friends were still attending. I called the Four Points to confirm my reservation, two rooms, and add my friend's names to the reservation. I was told that the two rooms were reserved and the reservation had been switched to a friend's name, no issue. When my friends arrived at check-in, they were only able to access one room because, as it turns out, the employee had only switched one room my friend's name. While dealing with a family emergency, I spent my time on the phone with the Four Points staff trying to get the second room switched. I was again told that this would be done easily without issue. The next morning while my friends were asleep they were awoken by a group of guests entering their room, the hotel staff had issued a key to their room to new guests. They spent their morning "proving" to these guests that this was in fact their room. Upon check-out, my friends were told that one of their rooms had actually been cancelled in the middle of the day and they would be charged full price for their stay, despite my months in advance reservation using full points and day prior confirmation of two rooms. After hearing about this, I immediately called the assistant manager, Brian Gonzalez, to clarify. I had not cancelled the room and had confirmed two rooms prior to check-in. According to Brian, Marriott had cancelled my room when they saw a name change on the reservation and to keep the reservation, I would have had to call Marriott and transfer my points to my friend's account. I was NEVER told this when I asked to change the name on the reservation, and Brian freely admitted that his staff made an exception without notifying me, knowing that this would likely cause Marriott to cancel my reservation. Brian admitted that his staff had made a mistake with my reservation and should have followed the protocol to change the reservation directly through Marriott. No action was taken to rectify this mistake by Brian or any hotel staff, and we were still charged for the room. After spending hours dealing with this and no resolution, I will definitely NOT be staying at this location ever again. I expect more from a Starwood hotel and am deeply disappointed by this situation. I will reconsider staying at a Starwood hotel in the future, this poor customer service is absolutely unacceptable. If you are considering staying at this location, look elsewhere.
lilly172
25 Feb 2020 - Bisnis
Very friendly staff. Comfortable "Sheraton" bedding. Average size room. The restaurant downstairs off the lobby for breakfast is good. Nice selection of juices eggs, bacon and sausages, pastries and bread or order from their menu. The pool is back of the hotel into the parking lot. And they have cookies w/ coffee complimentary.
Chris N Lisa L
07 Nov 2019 - Bisnis
Evening manager is rude. 2nd night told us couldn't eat outside food at bar, even though we purchased cocktails. She repeated over and over it was policy, but couldn't provide where policy was posted. 3rd evening our AC overheated and smelled like burning hair. We reported to guest services and left for our conference. Came back in evening, we were told all was well. 2 hours after coming into room AC overheated. We were moved 1 flight up, keys didnt work. Got new keys, the AC in this room sounded like a semi truck in 2nd gear. Asked for another room, sent back to original floor. So far, all looks well except for food stains on the ceilings. (We're hoping that its food and not body fluid).
jcocciolone
23 Okt 2019 - Bisnis
I stayed here for three nights on business. The property is clean and well maintained in the common areas. Staff were very friendly and helpful. My disappointment was in my room 306. The pull out couch was busted (must have been for some time) and dirty. The carpeting has stains near the refrigerator. To be fair, I didn't tell them until I checked out. The manager apologized profusely and said that the rooms are being remodeled early next year. I told her they just needed to spot clean the carpeting and throw out the couch. No other chairs were in the room so sitting on the bed to watch TV was the only option. The Manager was very kind and even comped me my breakfast on my last day. This is a beautiful property but someone on staff should have reported the busted (and dirty) couch and have it replaced. This one is ready for the trash heap, it can't be fixed). This will not stop me from staying at this property, but I will speak up much sooner.
Nancy Beth M
20 Okt 2019 - Wisata sendiri
I stayed here two separate times in 9 days, as my husband was in the hospital a few miles away. It is very nice and front desk was super! I had a refridge, a microwave and coffe maker in my room both times. I was lucky because I had points to use from my Starwood account. The only complaint I had was they charged me 20,000 points on Monday night and I could have stayed for 17,500 on Sunday. I don't think that would have been the case with Starwood, but now is Marriott....big difference in two brands. They even gave me a bottle of water and a yummy candy bar in a Halloween Bag when I checked in. It was such a treat as I wasn't eating very much at hospital everyday. Thanks Sheraton, your my nimber one go to.
Lokasi
11960 Foothill Blvd
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
3 PM
Waktu check-out:
noon
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Kebijakan

Deskripsi

FAQ
Di mana alamat Four Points by Sheraton Ontario-Rancho Cucamonga?
Four Points by Sheraton Ontario-Rancho Cucamonga beralamat di 11960 Foothill Blvd
Pukul berapa waktu check-in & check-out di Four Points by Sheraton Ontario-Rancho Cucamonga?
Waktu untuk check-in di Four Points by Sheraton Ontario-Rancho Cucamonga adalah mulai dari pukul 3 PM dan waktu check-out paling lambat pukul noon
Apa saja fasilitas yang tersedia di Four Points by Sheraton Ontario-Rancho Cucamonga?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • Kolam Renang
  • Wifi
  • Parkir
  • Restoran
  • Resepsionis 24 Jam
Apakah di Four Points by Sheraton Ontario-Rancho Cucamonga tersedia fasilitas kolam renang?
Ya, di Four Points by Sheraton Ontario-Rancho Cucamonga tersedia kolam renang yang bisa kamu gunakan.
Fasilitas
Fasilitas Populer
Kolam Renang
Wifi
Parkir
Restoran
Resepsionis 24 Jam
Spa
Lift
Olahraga, Spa & Rekreasi
TV di area umum
Dart
Snack bar/deli
Fasilitas gym
Kolam renang outdoor
Hewan Peliharaan
Hewan peliharaan dibolehkan
Hanya hewan penuntun yang diperbolehkan
Fasilitas Anak
Klub anak
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
4.0
Dari 428 review
Kebersihan
4.5
Kamar
4.0
Lokasi
4.5
Layanan
4.0
Nilai
4.5
Pasangan
86
Keluarga
104
Wisata sendiri
37
Berlibur dengan teman
31
Bisnis
152
115annelises
13 Jul 2020 -
Do not waste your time and money on the Four Points by Sheraton Rancho Cucamonga. As a long time Starwood member, I rely on the Starwood network of hotels for reliable customer service, cleanliness, and convenience. When looking for a hotel in Rancho Cucamonga for a couple of friends and I to stay for a wedding celebration, I quickly booked two rooms using points at the Four Points because of the Starwood service I know and love. One day prior to check-in, I had a family emergency and was going to be unable to attend the event, but the rest of my friends were still attending. I called the Four Points to confirm my reservation, two rooms, and add my friend's names to the reservation. I was told that the two rooms were reserved and the reservation had been switched to a friend's name, no issue. When my friends arrived at check-in, they were only able to access one room because, as it turns out, the employee had only switched one room my friend's name. While dealing with a family emergency, I spent my time on the phone with the Four Points staff trying to get the second room switched. I was again told that this would be done easily without issue. The next morning while my friends were asleep they were awoken by a group of guests entering their room, the hotel staff had issued a key to their room to new guests. They spent their morning "proving" to these guests that this was in fact their room. Upon check-out, my friends were told that one of their rooms had actually been cancelled in the middle of the day and they would be charged full price for their stay, despite my months in advance reservation using full points and day prior confirmation of two rooms. After hearing about this, I immediately called the assistant manager, Brian Gonzalez, to clarify. I had not cancelled the room and had confirmed two rooms prior to check-in. According to Brian, Marriott had cancelled my room when they saw a name change on the reservation and to keep the reservation, I would have had to call Marriott and transfer my points to my friend's account. I was NEVER told this when I asked to change the name on the reservation, and Brian freely admitted that his staff made an exception without notifying me, knowing that this would likely cause Marriott to cancel my reservation. Brian admitted that his staff had made a mistake with my reservation and should have followed the protocol to change the reservation directly through Marriott. No action was taken to rectify this mistake by Brian or any hotel staff, and we were still charged for the room. After spending hours dealing with this and no resolution, I will definitely NOT be staying at this location ever again. I expect more from a Starwood hotel and am deeply disappointed by this situation. I will reconsider staying at a Starwood hotel in the future, this poor customer service is absolutely unacceptable. If you are considering staying at this location, look elsewhere.
lilly172
25 Feb 2020 - Bisnis
Very friendly staff. Comfortable "Sheraton" bedding. Average size room. The restaurant downstairs off the lobby for breakfast is good. Nice selection of juices eggs, bacon and sausages, pastries and bread or order from their menu. The pool is back of the hotel into the parking lot. And they have cookies w/ coffee complimentary.
Chris N Lisa L
07 Nov 2019 - Bisnis
Evening manager is rude. 2nd night told us couldn't eat outside food at bar, even though we purchased cocktails. She repeated over and over it was policy, but couldn't provide where policy was posted. 3rd evening our AC overheated and smelled like burning hair. We reported to guest services and left for our conference. Came back in evening, we were told all was well. 2 hours after coming into room AC overheated. We were moved 1 flight up, keys didnt work. Got new keys, the AC in this room sounded like a semi truck in 2nd gear. Asked for another room, sent back to original floor. So far, all looks well except for food stains on the ceilings. (We're hoping that its food and not body fluid).
jcocciolone
23 Okt 2019 - Bisnis
I stayed here for three nights on business. The property is clean and well maintained in the common areas. Staff were very friendly and helpful. My disappointment was in my room 306. The pull out couch was busted (must have been for some time) and dirty. The carpeting has stains near the refrigerator. To be fair, I didn't tell them until I checked out. The manager apologized profusely and said that the rooms are being remodeled early next year. I told her they just needed to spot clean the carpeting and throw out the couch. No other chairs were in the room so sitting on the bed to watch TV was the only option. The Manager was very kind and even comped me my breakfast on my last day. This is a beautiful property but someone on staff should have reported the busted (and dirty) couch and have it replaced. This one is ready for the trash heap, it can't be fixed). This will not stop me from staying at this property, but I will speak up much sooner.
Nancy Beth M
20 Okt 2019 - Wisata sendiri
I stayed here two separate times in 9 days, as my husband was in the hospital a few miles away. It is very nice and front desk was super! I had a refridge, a microwave and coffe maker in my room both times. I was lucky because I had points to use from my Starwood account. The only complaint I had was they charged me 20,000 points on Monday night and I could have stayed for 17,500 on Sunday. I don't think that would have been the case with Starwood, but now is Marriott....big difference in two brands. They even gave me a bottle of water and a yummy candy bar in a Halloween Bag when I checked in. It was such a treat as I wasn't eating very much at hospital everyday. Thanks Sheraton, your my nimber one go to.
Kamu sudah melaporkan review.
Kami butuh beberapa saat untuk memperbaiki sebuah masalah. Silahkan coba sesaat lagi.
Kamu sudah pernah melaporkan review ini, dan laporanmu sedang dalam pengecekan.
Yay! Kamu berhasil log in.
Kamu sudah melaporkan review.
Kami butuh beberapa saat untuk memperbaiki sebuah masalah. Silahkan coba sesaat lagi.
Kamu sudah pernah melaporkan review ini, dan laporanmu sedang dalam pengecekan.