This is our 3rd trip from Los Angeles to the Four Seasons Hotel Boston in the last 6 months and we can't wait until we are able to visit again. From the minute you arrive at the hotel and are greeted by Stephen, Brian and others to the warm welcome at the front desk from Caleb, Connor, Kat, Nairoby, Rumy, Kathryn, new hire Elizabeth or the incomparable Phoenix!, you feel right at home. The wamly elegant ambiance, the wonderfully appointed rooms, the delicious food makes for a first rate experience again and again. Thank you as well for the kindness and graciousness exhibited by Willy, Aidan, Philip and Jim as they interacted with me and other guests. The Four Seasons Hotel's commitment to providing genuine and excellent customer service is evident and greatly appreciated. A special thank you to General Manager Michael Pedder for overseeing such a talented, dedicated and lovely group of hospitality professionals. We are already planning our return visit!