Diamond Hilton member and have stayed here 4 times now. Prices are way out of line in the restaurants. $15 for 4 waters? $4.25 for a crummy coffee. $35 for coffee, a horrible croissant with egg and cheese and a very stale bland bagel with cream cheese. La Luce was good but not worth $100 for two people (one adult, one 12 year old) without alcohol. The pool/hot tubs need a serious resurfacing which is a bummer since this hotel has the best pool in Orlando. It looks dirty and the surface is so rough and bumpy it hurts your feet and will wreck your bathing suit sitting in the hot tub. Lastly, they seem very understaffed. No one answers the phone for Guest Services, no concierge today when we needed help, there are dirty cups/straw wrappers/lemons and limes, all over the place even in the lobby, surfaces NOT even remotely wiped down (bird poop all over the pool tables and chairs, sticky/dirty tables inside and out. It has really changed. We’ve stayed here 4 times. Sadly, this was the last.