My sister and our kids and grandkids decided to meet at the Holiday Inn Express on a weekend with 7 adults and 6 kids, since it was a convenient place for a quick overnight family reunion. Surprise, surprise: the pool wasn’t open. The fitness center wasn’t open, there were no chairs or couches in the lobby (only scaffolding), and the breakfast area had been moved to a small conference room at the end of the hall. They wouldn’t refund our money or let us cancel our reservations when we showed up and found everything under renovation except the rooms themselves. They said people were forewarned when making reservations on their specific local website. Great, but I made a reservation on the national Holiday Inn website which made no mention that the motel was under renovation. Because the motel is a locally-owned franchise, they wouldn’t let us cancel the reservation and drive 30 miles up the road to another Holiday Inn that has all the amenities. When I complained on their website after the stay, I received a response saying that they were sorry that I didn't like the fact that the hotel was under renovation but that they had a strict 48-hr cancellation policy in effect at the request of their parent company, (ING) InterContinental Hotels Group. They also reiterated that their local website had all the details about the renovation and that I got what I deserved for using a discount website to make the reservation. I guess they consider the website of their parent company, (IHG) InterContinental Hotels Group, to be discount website. This could be a nice place, but I’ll never stay there again, since you can't trust them.