Came here last year. Service was great, breakfast was 5 stars...it was amazing. So memorable in fact that I booked them again for 2 weeks. As I would find out, the joke was on me.
I go to check in.
Your room isn’t ready? Fine I’ll come back later.
I finally check in, order food from door dash, and as usual they forget to give me most of what I need. No problem, the front desk here never lets me down. So I head downstairs.
No sauce? Fine
No salt packets? Fine
No straws? Fine
(They said “it’s covid so no more reusable items”...ok fine, but what about disposable single use items like everything I just listed above? Makes no sense)
At least while I’m down here I’ll get the extra pillows I needed since nobody’s been answering the front desk phone ALL evening.
Hold on...No pillows EITHER?
... but ok fine...
At least I’ll have an amazing breakfast in the morning. Even if I have to eat it at work since dining in is restricted, I’ll have an amazing breakfast every day for the next 2 weeks. Right?
Wrong. Dead wrong. They’ve switched to a continental breakfast. Which is literally my biggest pet peeve and the epitome of laziness. I came to this hotel specifically for their breakfast so I could start my days off right, not luke warm orange juice and microwave rubber egg sandwiches. That’s not what I chose this place for.
Now look, covid restrictions, fine, I get it. But I’ve been to numerous hotels still serving breakfast, especially since restaurants have reopened along with dining restrictions being lifted.
At the height of covid I may be able to let this slide, but at this point, it’s sheer laziness and they’re just using covid as an excuse...it’s May 2021 and no other hotels are still behaving like this.
I used to love this hotel, but things have changed quickly here, and not for the better.
Room service isn’t even daily anymore (which has nothing to do with covid...if anything wouldn’t you WANT the rooms to be clean everyday to minimize the spread of infectious germs?)
Last year the room we had reeked of marijuana and mold and the carpet was wet...they upgraded us free of charge to a 2nd floor suite! The staff and amazing breakfast quickly made up for the rocky start. They did everything they could to make our stay pleasant. But now it seems like if you ask for anything they don’t feel like doing they just shrug their shoulders and say “lol...covid”
It’s a shame because this honestly used to actually be a place I enjoyed staying, now it feels like I’m at the butt end of some sick joke.
After 1 night here my job made me change hotels at the last minute. I called immediately to cancel the hotel so I wouldn’t be charged for the entire day. They said I had just missed late checkout and refused to cancel, charging me for the full remaining 23 hours of a hotel I hadn’t been at all morning or afternoon, or was even staying at for the rest of the night.
Scamming me out of $79 was more important to them then losing a lifelong holiday inn customer. But with how the hotel is managed and the homeless people that hang out in front of the doors, making me never stay at a holiday inn again was probably the best thing to come out of this. And it’s funny how they couldn’t check me out today because it was past checkout time...yet yesterday I couldn’t check IN at the same time because my room “wasn’t ready”. All a money grab for a $79 room that nobody else was lined up to book anyway (hotel had plenty of room, me not checking out precisely on time didn’t prevent them from acquiring new customers in any way).
I spent thousands at this location in the 2020 alone. But if this is how they want to treat their customers, that ends now. All for a measly $79.
The only staff member who was any help at all was David, but unfortunately the hotel as a whole is a huge black eye on all Holiday Inns. By far my worst experience, and definitely my last.