Holiday Inn Express & Suites Annapolis, an IHG Hotel, Anne Arundel
Holiday Inn Express & Suites Annapolis, an IHG Hotel, Anne Arundel
Holiday Inn Express & Suites Annapolis, an IHG Hotel, Anne Arundel
Holiday Inn Express & Suites Annapolis, an IHG Hotel, Anne Arundel
Holiday Inn Express & Suites Annapolis, an IHG Hotel, Anne Arundel
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Hotel

Holiday Inn Express & Suites Annapolis, an IHG Hotel

Anne Arundel

Review

Tripadvisor
Dari 408 review
Review yang paling membantu
Gatorartlady
20 Okt 2020 - Keluarga
At check in the person working the desk says we have a room reserved on the first floor. Ask for the second floor as this is a hotel where you hear everyone walking, coughing etc. When walking in the Holiday Inn Express Hotel and Suites occupied rooms are not spaced apart like other hotels during Covid-19. Everyone is in rooms beside each other. Masks are supposed to be worn in public spaces. The hotel is old, dirty and needs renovations. There was a leak in the room above the bed. Front desk was informed and no offer to change to a different room was offered and no they do not give a refund. Front desk informs you there is no housekeeping during COVID-19 so if you need clean towels, dry sheets or pillows you have to get them at the front desk. Breakfast is cold blueberry smashed muffins, expired yogurt and brown water that is supposed to be coffee. Find another place to stay in Annapolis.
Scottyg2377
05 Mei 2021 - Bisnis
Came here last year. Service was great, breakfast was 5 stars...it was amazing. So memorable in fact that I booked them again for 2 weeks. As I would find out, the joke was on me. I go to check in. Your room isn’t ready? Fine I’ll come back later. I finally check in, order food from door dash, and as usual they forget to give me most of what I need. No problem, the front desk here never lets me down. So I head downstairs. No sauce? Fine No salt packets? Fine No straws? Fine (They said “it’s covid so no more reusable items”...ok fine, but what about disposable single use items like everything I just listed above? Makes no sense) At least while I’m down here I’ll get the extra pillows I needed since nobody’s been answering the front desk phone ALL evening. Hold on...No pillows EITHER? ... but ok fine... At least I’ll have an amazing breakfast in the morning. Even if I have to eat it at work since dining in is restricted, I’ll have an amazing breakfast every day for the next 2 weeks. Right? Wrong. Dead wrong. They’ve switched to a continental breakfast. Which is literally my biggest pet peeve and the epitome of laziness. I came to this hotel specifically for their breakfast so I could start my days off right, not luke warm orange juice and microwave rubber egg sandwiches. That’s not what I chose this place for. Now look, covid restrictions, fine, I get it. But I’ve been to numerous hotels still serving breakfast, especially since restaurants have reopened along with dining restrictions being lifted. At the height of covid I may be able to let this slide, but at this point, it’s sheer laziness and they’re just using covid as an excuse...it’s May 2021 and no other hotels are still behaving like this. I used to love this hotel, but things have changed quickly here, and not for the better. Room service isn’t even daily anymore (which has nothing to do with covid...if anything wouldn’t you WANT the rooms to be clean everyday to minimize the spread of infectious germs?) Last year the room we had reeked of marijuana and mold and the carpet was wet...they upgraded us free of charge to a 2nd floor suite! The staff and amazing breakfast quickly made up for the rocky start. They did everything they could to make our stay pleasant. But now it seems like if you ask for anything they don’t feel like doing they just shrug their shoulders and say “lol...covid” It’s a shame because this honestly used to actually be a place I enjoyed staying, now it feels like I’m at the butt end of some sick joke. After 1 night here my job made me change hotels at the last minute. I called immediately to cancel the hotel so I wouldn’t be charged for the entire day. They said I had just missed late checkout and refused to cancel, charging me for the full remaining 23 hours of a hotel I hadn’t been at all morning or afternoon, or was even staying at for the rest of the night. Scamming me out of $79 was more important to them then losing a lifelong holiday inn customer. But with how the hotel is managed and the homeless people that hang out in front of the doors, making me never stay at a holiday inn again was probably the best thing to come out of this. And it’s funny how they couldn’t check me out today because it was past checkout time...yet yesterday I couldn’t check IN at the same time because my room “wasn’t ready”. All a money grab for a $79 room that nobody else was lined up to book anyway (hotel had plenty of room, me not checking out precisely on time didn’t prevent them from acquiring new customers in any way). I spent thousands at this location in the 2020 alone. But if this is how they want to treat their customers, that ends now. All for a measly $79. The only staff member who was any help at all was David, but unfortunately the hotel as a whole is a huge black eye on all Holiday Inns. By far my worst experience, and definitely my last.
Andrea R
21 Nov 2020 - Pasangan
We were visiting the Annapolis area to look at potential homes in the area for a move to Annapolis. We frequently stay at a Holiday Inn Express around the country, they are always clean and you know what you are going to get. Not this case with this location. We were given a room on the first floor. The carpets were stained, the bathroom was dirty and had black mold, the container holding the toiletries attached to the shower wall was rusty and falling off the wall, marks on the walls in the bedroom. The entire place was dirty. We went to the desk to ask for another room. The attendant was helpful and understanding. He placed us in another room, which was much better. The elevators were even dirty. Around 3am, the smoke detectors went off and we all had to evacuate the building. Walking down the stairs, there were dirty old AC units on the floor by the stairs. For a Holiday Inn Express, especially one in Annapolis, we were extremely disappointed with the cleanliness.
145lanid
01 Jun 2020 - Bisnis
The Holiday Inn in Annapolis is great! I stayed here during COVID-19 and this hotel was amazing. Despite the difficult times, the only noticeable difference was that they didn't serve a buffet breakfast. They had signs posted everywhere to help remind people to socially distance and the lobby and room were both very clean. The staff is very nice and super friendly. The check-in process was easy and they always waved or said hello when I was entering or leaving the hotel. In particular the evening manager was super friendly and always made sure to ask how I was and if the room was okay! As another plus, its only a few minute drive to downtown and walking distance to the Annapolis Townecenter for dinner. I would definitely recommend this hotel to anyone needing a place to stay!
67craigw
07 Okt 2020
Typical Holiday Inn Express. Nice location, close to numerous malls, restaurants, and short drive to old Towne. Hotel was clean. Appeared as they took sanitary precautions. Breakfast was changed to brown back. Basically, continental items you asked for and they packed up for you. Bed was comfortable and pillows were not the typical marshmallow's. They do not offer daily linen service, however, you make request items as needed. Dave at front desk was very helpful, filled us in on all the places to eat and see. Only issue is getting in an out of the hotel can be slightly difficult at time as it's location prevents you from turning left out of parking lot. However, mall area you can pull into to pull U-turn. Would stay again.
Lokasi
2451 Riva Rd, Annapolis, Maryland, US
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
15:00-01:00
Waktu check-out:
11:00
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Kebijakan

Deskripsi

FAQ
Di mana alamat Holiday Inn Express & Suites Annapolis, an IHG Hotel?
Holiday Inn Express & Suites Annapolis, an IHG Hotel beralamat di 2451 Riva Rd, Annapolis, Maryland, US
Pukul berapa waktu check-in & check-out di Holiday Inn Express & Suites Annapolis, an IHG Hotel?
Waktu untuk check-in di Holiday Inn Express & Suites Annapolis, an IHG Hotel adalah mulai dari pukul 15:00-01:00 dan waktu check-out paling lambat pukul 11:00
Apa saja fasilitas yang tersedia di Holiday Inn Express & Suites Annapolis, an IHG Hotel?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • tiket CLEAN
  • Wifi
  • Parkir
  • Resepsionis 24 Jam
  • Lift
Fasilitas
Fasilitas Populer
tiket CLEAN
Wifi
Parkir
Resepsionis 24 Jam
Lift
Pusat Kebugaran
Fasilitas Anak
Olahraga, Spa & Rekreasi
TV di area umum
Snack bar/deli
Fitness
Fasilitas gym 24 jam
Kasino
Fasilitas Umum
Lift
Area merokok yang ditetapkan (denda berlaku)
Ruang tamu
Ruang merokok khusus
Perapian di lobi
Surat kabar gratis di lobi
Layanan Hotel
Penitipan bagasi
Check-in tanpa antre
Ruang koper
Resepsionis 24 jam
Layanan laundry/dry cleaning
Check-out tanpa antre
Brankas hotel
Staf multibahasa
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
4.0
Dari 408 review
Kebersihan
4.5
Kamar
4.0
Lokasi
4.0
Layanan
4.5
Nilai
4.0
Pasangan
113
Keluarga
113
Wisata sendiri
23
Berlibur dengan teman
39
Bisnis
89
Gatorartlady
20 Okt 2020 - Keluarga
At check in the person working the desk says we have a room reserved on the first floor. Ask for the second floor as this is a hotel where you hear everyone walking, coughing etc. When walking in the Holiday Inn Express Hotel and Suites occupied rooms are not spaced apart like other hotels during Covid-19. Everyone is in rooms beside each other. Masks are supposed to be worn in public spaces. The hotel is old, dirty and needs renovations. There was a leak in the room above the bed. Front desk was informed and no offer to change to a different room was offered and no they do not give a refund. Front desk informs you there is no housekeeping during COVID-19 so if you need clean towels, dry sheets or pillows you have to get them at the front desk. Breakfast is cold blueberry smashed muffins, expired yogurt and brown water that is supposed to be coffee. Find another place to stay in Annapolis.
Scottyg2377
05 Mei 2021 - Bisnis
Came here last year. Service was great, breakfast was 5 stars...it was amazing. So memorable in fact that I booked them again for 2 weeks. As I would find out, the joke was on me. I go to check in. Your room isn’t ready? Fine I’ll come back later. I finally check in, order food from door dash, and as usual they forget to give me most of what I need. No problem, the front desk here never lets me down. So I head downstairs. No sauce? Fine No salt packets? Fine No straws? Fine (They said “it’s covid so no more reusable items”...ok fine, but what about disposable single use items like everything I just listed above? Makes no sense) At least while I’m down here I’ll get the extra pillows I needed since nobody’s been answering the front desk phone ALL evening. Hold on...No pillows EITHER? ... but ok fine... At least I’ll have an amazing breakfast in the morning. Even if I have to eat it at work since dining in is restricted, I’ll have an amazing breakfast every day for the next 2 weeks. Right? Wrong. Dead wrong. They’ve switched to a continental breakfast. Which is literally my biggest pet peeve and the epitome of laziness. I came to this hotel specifically for their breakfast so I could start my days off right, not luke warm orange juice and microwave rubber egg sandwiches. That’s not what I chose this place for. Now look, covid restrictions, fine, I get it. But I’ve been to numerous hotels still serving breakfast, especially since restaurants have reopened along with dining restrictions being lifted. At the height of covid I may be able to let this slide, but at this point, it’s sheer laziness and they’re just using covid as an excuse...it’s May 2021 and no other hotels are still behaving like this. I used to love this hotel, but things have changed quickly here, and not for the better. Room service isn’t even daily anymore (which has nothing to do with covid...if anything wouldn’t you WANT the rooms to be clean everyday to minimize the spread of infectious germs?) Last year the room we had reeked of marijuana and mold and the carpet was wet...they upgraded us free of charge to a 2nd floor suite! The staff and amazing breakfast quickly made up for the rocky start. They did everything they could to make our stay pleasant. But now it seems like if you ask for anything they don’t feel like doing they just shrug their shoulders and say “lol...covid” It’s a shame because this honestly used to actually be a place I enjoyed staying, now it feels like I’m at the butt end of some sick joke. After 1 night here my job made me change hotels at the last minute. I called immediately to cancel the hotel so I wouldn’t be charged for the entire day. They said I had just missed late checkout and refused to cancel, charging me for the full remaining 23 hours of a hotel I hadn’t been at all morning or afternoon, or was even staying at for the rest of the night. Scamming me out of $79 was more important to them then losing a lifelong holiday inn customer. But with how the hotel is managed and the homeless people that hang out in front of the doors, making me never stay at a holiday inn again was probably the best thing to come out of this. And it’s funny how they couldn’t check me out today because it was past checkout time...yet yesterday I couldn’t check IN at the same time because my room “wasn’t ready”. All a money grab for a $79 room that nobody else was lined up to book anyway (hotel had plenty of room, me not checking out precisely on time didn’t prevent them from acquiring new customers in any way). I spent thousands at this location in the 2020 alone. But if this is how they want to treat their customers, that ends now. All for a measly $79. The only staff member who was any help at all was David, but unfortunately the hotel as a whole is a huge black eye on all Holiday Inns. By far my worst experience, and definitely my last.
Andrea R
21 Nov 2020 - Pasangan
We were visiting the Annapolis area to look at potential homes in the area for a move to Annapolis. We frequently stay at a Holiday Inn Express around the country, they are always clean and you know what you are going to get. Not this case with this location. We were given a room on the first floor. The carpets were stained, the bathroom was dirty and had black mold, the container holding the toiletries attached to the shower wall was rusty and falling off the wall, marks on the walls in the bedroom. The entire place was dirty. We went to the desk to ask for another room. The attendant was helpful and understanding. He placed us in another room, which was much better. The elevators were even dirty. Around 3am, the smoke detectors went off and we all had to evacuate the building. Walking down the stairs, there were dirty old AC units on the floor by the stairs. For a Holiday Inn Express, especially one in Annapolis, we were extremely disappointed with the cleanliness.
145lanid
01 Jun 2020 - Bisnis
The Holiday Inn in Annapolis is great! I stayed here during COVID-19 and this hotel was amazing. Despite the difficult times, the only noticeable difference was that they didn't serve a buffet breakfast. They had signs posted everywhere to help remind people to socially distance and the lobby and room were both very clean. The staff is very nice and super friendly. The check-in process was easy and they always waved or said hello when I was entering or leaving the hotel. In particular the evening manager was super friendly and always made sure to ask how I was and if the room was okay! As another plus, its only a few minute drive to downtown and walking distance to the Annapolis Townecenter for dinner. I would definitely recommend this hotel to anyone needing a place to stay!
67craigw
07 Okt 2020 -
Typical Holiday Inn Express. Nice location, close to numerous malls, restaurants, and short drive to old Towne. Hotel was clean. Appeared as they took sanitary precautions. Breakfast was changed to brown back. Basically, continental items you asked for and they packed up for you. Bed was comfortable and pillows were not the typical marshmallow's. They do not offer daily linen service, however, you make request items as needed. Dave at front desk was very helpful, filled us in on all the places to eat and see. Only issue is getting in an out of the hotel can be slightly difficult at time as it's location prevents you from turning left out of parking lot. However, mall area you can pull into to pull U-turn. Would stay again.
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