Holiday Inn Express & Suites Cherokee / Casino, Jackson
Holiday Inn Express & Suites Cherokee / Casino, Jackson
Holiday Inn Express & Suites Cherokee / Casino, Jackson
Holiday Inn Express & Suites Cherokee / Casino, Jackson
Holiday Inn Express & Suites Cherokee / Casino, Jackson
+ 19 lainnya
Hotel

Holiday Inn Express & Suites Cherokee / Casino

Jackson

Review

Tripadvisor
Dari 381 review
Review yang paling membantu
Lauren824
02 Sep 2020
So, my family and I went up to the area on a spur of the moment decision. I had called beforehand asking about breakfast and they said it would be taken back to room but was whatever the cook made in the morning. I asked if it included eggs and such and it said just depends on the cook. We booked the Holiday Inn Express because it had decent reviews on Hotels.com at least. Our experience was awful. We arrived and the checkin experience was mostly fine except for a key piece of information they forgot to give which I will get to in a moment. Once we got moved into our room, we discovered that the TV came on but had no signal. Not a biggie, called down to have someone come and fix the TV. Then tried using the bathroom and discovered that it did not flush. There was, also, hair on the floor from the previous tenant of the room. Multiple hairs showing it was not well cleaned. Called again about the toilet and the lady said, not sure what can be done about that, I will get back to you. About 30 minutes later the front desk lady shows up with keys to the room next door saying we needed to just switch rooms. So, we switch rooms. In the new room, the TV and toilet at least worked. However, the carpet around the beds was soaked with water. There was also ants in the room. We decided to live with it and went to bed. The next morning we got up and went down for breakfast. The envelope the key cards were in said breakfast was served till 10:30. However, we came down at 10:10 to which the manager said we stop serving at 10 and points to a small sign. I mentioned that it said till 10:30 on room envelope and he responded, yeah we haven't updated those yet. Would have been nice to tell us at checkin. Anyway, we go out for a bit and come back that afternoon. When we get into the room, we had a bag full of snacks with full bags of chips, fruit and cookies, etc. It had been sitting on top of one of our suitcases but was missing. We spent 15 minutes looking around for it giving up. As we are walking out of the room towards the elevator my wife spots it on the cleaning lady's cart. Asked about it and she responds she thought it was trash. Really, full bags of chips and such?! Anyway, we call Hotels.com at this point and ask if we can get out early. The hotel allows it for the next day and we check out the next day. We did arrive early enough on the second day and got their breakfast which consisted of packaged dry foods like muffins and breakfast bars, coffee and canned OJ. It was pretty clear it is what they served everyday which shows that my first question of do they have eggs in the morning was completely untrue. Overall, the hotel is old and not very well taken care of. Beyond all the things mentioned above the tile was coming up and grout was severely old, etc. Would give it more of a one star rating. Since we checked out early we ended up switching over to the Stonebrook Lodge in Bryson City. There is a Stonebrook Lodge next door to this hotel too. It was significantly lower priced and was SOOOOOO MUCH better. I will write a review for it to contrast.
Dida D
05 Sep 2020 - Keluarga
Made our reservations for this hotel,a couple of weeks before our arrival,I guess I didn't enter my cc information correctly because it declined when the hotel tried to authorize it. So they canceled the reservation instead of calling me to get another cc,which is something that has been done in the past! When we get to the hotel and find out it was canceled, the lady at the front desk reinstates the reservation. Not very friendly and didn't greet us a priority club members, or give us our welcome amenity points!! room was ok, the people next to us were up all night fighting and the person above us must have had elephants in the room, because they were loud stomping foot steps till about 1am!! Breakfast was very lacking, and the attendant was not very pleasant. When I asked for hot water for tea, she told me all they had was coffee, and couldn't get any water! Needless to say, we will not be staying at that hotel again!!
Sue L
06 Nov 2020
Staff very nice and helpful. Room was clean and had everything I needed. Parking was good also. No issues with stay. Ice machine broken on main floor where I was staying, but not an issue. Sorry that their breakfast wasn't much to it because of COVID, people just have to understand it is not their fault.
ScubaDave16
22 Nov 2020
This hotel is right across the street from a huge casino which was under construction. the noise wasn't a problem at night, though. The staff was pleasant and check in was quick. The staff were wearing masks This hotel appeared to be a bit older than some of my recent HI exp stays. The room was clean The bed was also a bit on the old side, but still clean and reasonably comfortable. The TV was rather small compared to other hotels. There were plenty of channels. room lighting was OK. there were enough outlets, but some were not functioning. There was no gym, and no pool The air conditioner functioned OK Breakfast was a grab and go affair, but they did have a decent amount of stuff available. We had to eat in our rooms, though. overall a fine hotel for a quick overnight stop off on our road trip
Dhoward541
16 Sep 2020
Clean with a friendly staff. The covid issue made breakfast a little hard to deal with; there is a very large space there, it seems like there could have been a few tables to eat at; but you were expected to take your food back to your room to eat. It would normally be an easy walk to the casino; but the casino only had a couple of entrances that you could get in. Our only issue was that we were on bikes and asked if it was ok to park under the cover and were told yes; but then a guy came out and made us move them citing safety issues (fair enough) but every bike that came in the rest of the weekend parked under the cover. All in all, good visit, friendly staff and they're handling the covid as best they can; only one small bench if you want to sit outside. We would stay again, 4 1\2 stars.
Lokasi
Paint Town Road, 376
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
15:00
Waktu check-out:
11:00
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Deskripsi

FAQ
Di mana alamat Holiday Inn Express & Suites Cherokee / Casino?
Holiday Inn Express & Suites Cherokee / Casino beralamat di Paint Town Road, 376
Pukul berapa waktu check-in & check-out di Holiday Inn Express & Suites Cherokee / Casino?
Waktu untuk check-in di Holiday Inn Express & Suites Cherokee / Casino adalah mulai dari pukul 15:00 dan waktu check-out paling lambat pukul 11:00
Apa saja fasilitas yang tersedia di Holiday Inn Express & Suites Cherokee / Casino?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • Parkir
Fasilitas
Fasilitas Populer
Parkir
Hewan Peliharaan
Hewan peliharaan dibolehkan
Fasilitas Lainnya
Garasi
Transportasi
Parkir mobil
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
3.5
Dari 381 review
Kebersihan
4.0
Kamar
4.0
Lokasi
4.5
Layanan
4.0
Nilai
3.5
Pasangan
178
Keluarga
85
Wisata sendiri
20
Berlibur dengan teman
38
Bisnis
17
Lauren824
02 Sep 2020 -
So, my family and I went up to the area on a spur of the moment decision. I had called beforehand asking about breakfast and they said it would be taken back to room but was whatever the cook made in the morning. I asked if it included eggs and such and it said just depends on the cook. We booked the Holiday Inn Express because it had decent reviews on Hotels.com at least. Our experience was awful. We arrived and the checkin experience was mostly fine except for a key piece of information they forgot to give which I will get to in a moment. Once we got moved into our room, we discovered that the TV came on but had no signal. Not a biggie, called down to have someone come and fix the TV. Then tried using the bathroom and discovered that it did not flush. There was, also, hair on the floor from the previous tenant of the room. Multiple hairs showing it was not well cleaned. Called again about the toilet and the lady said, not sure what can be done about that, I will get back to you. About 30 minutes later the front desk lady shows up with keys to the room next door saying we needed to just switch rooms. So, we switch rooms. In the new room, the TV and toilet at least worked. However, the carpet around the beds was soaked with water. There was also ants in the room. We decided to live with it and went to bed. The next morning we got up and went down for breakfast. The envelope the key cards were in said breakfast was served till 10:30. However, we came down at 10:10 to which the manager said we stop serving at 10 and points to a small sign. I mentioned that it said till 10:30 on room envelope and he responded, yeah we haven't updated those yet. Would have been nice to tell us at checkin. Anyway, we go out for a bit and come back that afternoon. When we get into the room, we had a bag full of snacks with full bags of chips, fruit and cookies, etc. It had been sitting on top of one of our suitcases but was missing. We spent 15 minutes looking around for it giving up. As we are walking out of the room towards the elevator my wife spots it on the cleaning lady's cart. Asked about it and she responds she thought it was trash. Really, full bags of chips and such?! Anyway, we call Hotels.com at this point and ask if we can get out early. The hotel allows it for the next day and we check out the next day. We did arrive early enough on the second day and got their breakfast which consisted of packaged dry foods like muffins and breakfast bars, coffee and canned OJ. It was pretty clear it is what they served everyday which shows that my first question of do they have eggs in the morning was completely untrue. Overall, the hotel is old and not very well taken care of. Beyond all the things mentioned above the tile was coming up and grout was severely old, etc. Would give it more of a one star rating. Since we checked out early we ended up switching over to the Stonebrook Lodge in Bryson City. There is a Stonebrook Lodge next door to this hotel too. It was significantly lower priced and was SOOOOOO MUCH better. I will write a review for it to contrast.
Dida D
05 Sep 2020 - Keluarga
Made our reservations for this hotel,a couple of weeks before our arrival,I guess I didn't enter my cc information correctly because it declined when the hotel tried to authorize it. So they canceled the reservation instead of calling me to get another cc,which is something that has been done in the past! When we get to the hotel and find out it was canceled, the lady at the front desk reinstates the reservation. Not very friendly and didn't greet us a priority club members, or give us our welcome amenity points!! room was ok, the people next to us were up all night fighting and the person above us must have had elephants in the room, because they were loud stomping foot steps till about 1am!! Breakfast was very lacking, and the attendant was not very pleasant. When I asked for hot water for tea, she told me all they had was coffee, and couldn't get any water! Needless to say, we will not be staying at that hotel again!!
Sue L
06 Nov 2020 -
Staff very nice and helpful. Room was clean and had everything I needed. Parking was good also. No issues with stay. Ice machine broken on main floor where I was staying, but not an issue. Sorry that their breakfast wasn't much to it because of COVID, people just have to understand it is not their fault.
ScubaDave16
22 Nov 2020 -
This hotel is right across the street from a huge casino which was under construction. the noise wasn't a problem at night, though. The staff was pleasant and check in was quick. The staff were wearing masks This hotel appeared to be a bit older than some of my recent HI exp stays. The room was clean The bed was also a bit on the old side, but still clean and reasonably comfortable. The TV was rather small compared to other hotels. There were plenty of channels. room lighting was OK. there were enough outlets, but some were not functioning. There was no gym, and no pool The air conditioner functioned OK Breakfast was a grab and go affair, but they did have a decent amount of stuff available. We had to eat in our rooms, though. overall a fine hotel for a quick overnight stop off on our road trip
Dhoward541
16 Sep 2020 -
Clean with a friendly staff. The covid issue made breakfast a little hard to deal with; there is a very large space there, it seems like there could have been a few tables to eat at; but you were expected to take your food back to your room to eat. It would normally be an easy walk to the casino; but the casino only had a couple of entrances that you could get in. Our only issue was that we were on bikes and asked if it was ok to park under the cover and were told yes; but then a guy came out and made us move them citing safety issues (fair enough) but every bike that came in the rest of the weekend parked under the cover. All in all, good visit, friendly staff and they're handling the covid as best they can; only one small bench if you want to sit outside. We would stay again, 4 1\2 stars.
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