Back in December, my son had booked this hotel for me as I had dropped him off in Rockford, Illinois. I was headed back and had a blow out. I called and Amber was so sweet and said no worries. I didn't get into my room until 1:30am and John was the night guy. He gave me a late checkout for 1pm the next day (which was actual day I got there). I was a bawling mess as it had been an emotional day for me. When I got to my room, the light was on, the heat was on and there was the sweetest note with a snack and drink for me. I was so touched by her kindness. I just came through there again, and stayed. The room was great and comfy! I will stay here again as I travel through. I was beyond thrilled and thankful! Fully recommend this hotel!!!!!