I booked a few nights at a "cute lil cabin in the woods", only to find out that it had no internet. My plans have changed and it's been raining for the last 24 hrs, so I drove a few miles into town and found this Holiday Inn. I told the manager my situation and explained that I am a rewards member and they are treating me like a king! Let me connect, use the bathroom and even offered fresh hot coffee. My plans of this weekend may have totally derailed, but it's nice to know that there are still friendly people willing to help.