This was my sencond stay at the Hotel, the first one was back in October 2020, when pandemic was quite more in place, and the hotel, unfortuately did not have much occupation. I was so happy to see the hotel back on it´s feet and with lots of people around, not only cause the hotel deserves it as they provide excelent service but also because this brings hope to life and end of the pandemic, which in my country, Argentina, unfortunately seems it will be eternal, happy to see US is so advanced with vaccination so that the pandemic does not feel as much.
On our arrival, the Front Office clerk, believe it was Frank his name, was efficient and quick, knowledgeable and polite. The room was very nice, clean and tidy, this time we did not have pool view but no big deal, we were there just for shower and sleep (did not pay for pool view, just mentioning it as I had it last stay lol).
The staff in general is very nice, Front Desk, Housekeeping, Pool staff and Management. Paul, Sales Manager again answered all my doubts prior to the trip, and believe me, they were so much, and he was always extremely nice and helpful. Christina, the lady in charge for shuttles, amazing person and provides excelent service. We also did a few private transfers with her, I was happy to see she had her other vans working, as the past stay, she mentioned how the bussinesses had stopped due to pandemic, I was happy to see her also back with lot of work.
The only tiny area of improvement I may suggest this time is maybe just a bit more training on the Hosekeeping staff. While they are super nice, one day we arrived about 8pm and the girl only made the beds, but did not take the trash or replaced towels and toiletries, no big deal, I went down to Reception and asked for them. But have to admitt, was a bit dissapointed, as it was raining, it was late, and wanted to get into the shower as soon as I arrived, again, no big deal, just a small area of improvement.
This time I did not dine at Applebees, we just took some food to the room once and ordered Room Service another time, the food is excellent, and the staff very nice as well.
Once again, like last stay, I was sad to have only one day to enjoy the pool, which is so nice, but I tend to do short trips so I only had half day to be at the pool, I need to extend my stays next trips, as it´s really nice, big, clean, and it´s a shame I was always rushing to the parks lol.
Also, Covid-19 protocols well followed in all areas! Well, I just have to thank you again, and hope to come back soon, keep up the great job you guys are doing! Vanesa