This place is a JOKE! I was promised a refund within 14 days on MARCH 13 2020 due to Covid..STILL WAITING! Calling this place is a nightmare. The reps are completely ignorant and have NO answers, just the run around and transfer you to this one and that one to ultimately get the same response "Mam, the hotel is closed right now and there needs to be a manager at the hotel to process your refund"....as if people are that stupid. If that's the case, send the managers to the in a hazmat suit so they can turn on the computer and click THE REFUND button. ABSOLUTELY DISGUSTED with this hotel, Holiday Inn and IHG companies!!! Waited 24 day, then 21 more, then 90 days over and over. Someone needs to do something about these refunds people are not receiving. ZERO STARS!