Despite the many good reviews, this property was VERY disappointing. We booked here and expected to take a shuttle to the airport for our flight. Imagine our surprise when we checked in and were told there was NO shuttle due to caronavirus. Huh? There is no mention of the shuttle cancellation on the hotel's website. To the contrary, it has a BOLD web banner saying the shuttle is available. Even worse, the staff checking us in seem surprised that we even requested a shuttle. Imagine that? Coming to an airport hotel and asking to use the airport shuttle? It was doubling surprising when we got to the airport the next day and some plenty of shuttles from other nearby hotels. The property itself is sparse and not very welcoming. It definitely needs to improve its customer communication and service.