Hotel Viking, Newport
Hotel Viking, Newport
Hotel Viking, Newport
Hotel Viking, Newport
Hotel Viking, Newport
+ 83 lainnya
Hotel

Hotel Viking

Newport

Review

Tripadvisor
Dari 2.945 review
Review yang paling membantu
Steve H
20 Jul 2021
This hotel charges exorbitant rates and fails to tell you in advance that they provide very limited housekeeping services. We had to beg to get our room cleaned once over a 5 nite stay and then the room was barely cleaned. Our friends stayed here as well and they had blood on their sheets and experienced the same issues we did. The staff lacks a service culture and pretty much the answer to any question is "no". Good location but I would never stay here again and would not recommend it to anyone.
Mrcela
19 Jul 2021
Lobby is the only thing that looks decent. Hotel needs an update. It’s is nice to stay in a 95 year old hotel like they proudly say, but you can still keep it nice. I can’t believe what mattresses, pillows and sheets they are using in a hotel like this. Bathrooms and showers have not been updated probably since originally built. I’ve stayed all over the world and always look for a nice place but must admit this hotel was a disappointment overall. Location is great and food is average.
327nannettew
19 Jul 2021
Hotel Viking desperately needs a complete update and guest relations training. For the room price, one would expect a first-class luxury experience. The location of this 95-year-old hotel is great, but the food is average (however pricey), guest rooms small, sparce, and outdated, and guest services terrible. Bathrooms and showers have not been updated even though the website proclaims that it is. The lobby is the only space that has been updated. Hotel Viking was an overall disappointment and waste of money. Here are some specific examples: Room: The small room had many scuffs and marks on the walls and was almost bare except for the one piece of art work. Hardly warm and inviting. Minimal dresser space. We called the front desk three times requesting additional hangers. Each time we were told someone would bring them up and each time none were delivered. Only two paper cups were provided in the bedroom. I went to the front desk and asked for two glasses and was told there are none. The room desk had two areas where the wood veneer had pulled off. My wife snagged her shorts on the rough edges. The chair pillow was tattered and dirty. The security lock on the door was pulling off the door. The screws – pulled half way out of the door – hardly would stop someone from trying to get in. The bathroom was bare and uninviting, minimal towels, sans the extra roll of toilet paper and the fan so loud a conference call in the bedroom was impossible. The bathroom trash bin had trash in when we arrived in our room. In addition, the glass shower door scrapped on the tile step-over when it was opened and closed. The glass door had to be pulled so hard to open we were afraid it would shatter as it scrapped along the tile. Eventually, we left it ajar even though shower water would soak the floor. Housekeeping: When checking in we were told to “ask for anything.” On day two we call at 10:00am requesting our room be freshened up before 2:00pm – clean towels, garbage emptied, and bed made. We returned at 2:15pm and the room had not been touched. We called again repeating the request. Finally, at 4:30pm housekeeping arrived just as we were changing. On day three of our stay, we called at 7:30am and asked for our room to be refreshed. We told them we were leaving the hotel and would return at noon. Upon returning at 11:45am the room was untouched. We called immediately and then again at 1:30pm with the same request. We left the room for the at 3:15pm and the room was still not refreshed. They claimed they were coming later. Absolutely ridiculous. What "luxury" hotel doesn’t have someone to clean your room? What “luxury” hotel lies and says “someone is one their way” when clearly, they are not. Front Desk Staff: The front desk staff were unwelcoming when we arrived and unhelpful and unknowledgeable throughout our stay. Simple questions such as directions or dinner recommendations or transportation suggestions could not be answered. We were told several times “we do not have a concierge.” The front staff almost seemed bothered when you walked up to the desk. No acknowledgment of your presence or desire to help. Not even a “welcome back” or “have a nice day” was ever uttered. Holiday Inn Express has more welcoming staff than Hotel Viking. A gift bag was left on Thursday morning for us. We received it when we left on Saturday morning. Front desk staff said they left us a message, however checking our cell phones and room phone no messages were found nor a missed call indicator. It’s unclear to me why the front desk didn’t hand deliver the bag to our room. They do have keys for our room. Valet: Rude, unhelpful and slow. Not once did the valets greet us, say good bye, answer our questions, assist with luggage, open the hotel front door or our car door or even smile at us. Charging $40 per day is very high especially when receive subpar service. At one point, my wife went to talk to the three valets at the valet stand. She stood there for several minutes before anyone even addressed her. Frustrated, she walked away. Stairway: Instead of using the elevator, we choose the stairs for speed and exercise. However, at Hotel Viking it is not a pleasant experience. Old, severely stained, dirty, faded, torn red carpet is not representative of a “luxury” hotel. The walls and banister are also in desperate need of repair and paint. Honestly, we have never been so thoroughly disappointed with a hotel stay. It was terrible and we will never go back nor would we recommend it. Service, accommodations and amenities are dreadful. Hotel Viking is poorly run, inadequately staffed and over-priced.
bwhitthudson
18 Jul 2021 - Keluarga
I know hotel rooms in Newport in the summer will be steep. But this was crazy for the quality of the room. I would never have spent this amount if I had known how bad the room would be. So small not even a full size sink in the bathroom. Dirty, tired, old. Plus…on our last night my wife and I were having a drink at the bar with one of her female friends who was waiting for an Uber home. When the Uber driver arrived my wife stayed at the bar and I walked outside with her friend to make sure she was comfortable with the Uber driver (it was after midnight). The bartender followed me outside and harassed me to make sure I was going to pay my bar tab - which was two freaking drinks. She was amazingly rude and inappropriate. Do not stay here. It’s a pit of a hotel and way overpriced.
PatR692
25 Jul 2021
Just stayed 1 night and we were not in the room except to sleep at night. Had to valet park as we could not find any place to park, but the valets were engaging. Our room was ready when we arrived before check-in time which was very nice. Did not dine there except to grab a couple of pastries for breakfast. My croissant was a disappointment - I can get better at my local grocery store.
Lokasi
1 Bellevue Avenue, Newport, Rhode Island, US
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
16:00-00:00
Waktu check-out:
11:00
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Kebijakan

Deskripsi

FAQ
Di mana alamat Hotel Viking?
Hotel Viking beralamat di 1 Bellevue Avenue, Newport, Rhode Island, US
Pukul berapa waktu check-in & check-out di Hotel Viking?
Waktu untuk check-in di Hotel Viking adalah mulai dari pukul 16:00-00:00 dan waktu check-out paling lambat pukul 11:00
Apa saja fasilitas yang tersedia di Hotel Viking?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • tiket CLEAN
  • Kolam Renang
  • Wifi
  • Parkir
  • Restoran
Apakah di Hotel Viking tersedia fasilitas kolam renang?
Ya, di Hotel Viking tersedia kolam renang yang bisa kamu gunakan.
Fasilitas
Fasilitas Populer
tiket CLEAN
Kolam Renang
Wifi
Parkir
Restoran
Resepsionis 24 Jam
Spa
Lift
AC
Pusat Kebugaran
Fasilitas Rapat
Fasilitas Anak
Olahraga, Spa & Rekreasi
TV di area umum
Kabana kolam renang gratis
Fitness
Ruang perawatan spa
Fasilitas gym
Kolam renang indoor
Taman
Spa layanan lengkap
Fasilitas Umum
ATM/bank
Properti bebas-rokok
Perapian di lobi
Teras
AC
Lift
Porter/bell-boy
Ruang merokok khusus
Layanan Hotel
Layanan pernikahan
Ruang koper
Resepsionis 24 jam
Layanan concierge
Penitipan bagasi
Layanan laundry/dry cleaning
Brankas hotel
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
4.0
Dari 2.945 review
Kebersihan
4.5
Kamar
4.0
Lokasi
4.5
Layanan
4.5
Nilai
4.0
Pasangan
1.3K
Keluarga
662
Wisata sendiri
63
Berlibur dengan teman
343
Bisnis
265
Steve H
20 Jul 2021 -
This hotel charges exorbitant rates and fails to tell you in advance that they provide very limited housekeeping services. We had to beg to get our room cleaned once over a 5 nite stay and then the room was barely cleaned. Our friends stayed here as well and they had blood on their sheets and experienced the same issues we did. The staff lacks a service culture and pretty much the answer to any question is "no". Good location but I would never stay here again and would not recommend it to anyone.
Mrcela
19 Jul 2021 -
Lobby is the only thing that looks decent. Hotel needs an update. It’s is nice to stay in a 95 year old hotel like they proudly say, but you can still keep it nice. I can’t believe what mattresses, pillows and sheets they are using in a hotel like this. Bathrooms and showers have not been updated probably since originally built. I’ve stayed all over the world and always look for a nice place but must admit this hotel was a disappointment overall. Location is great and food is average.
327nannettew
19 Jul 2021 -
Hotel Viking desperately needs a complete update and guest relations training. For the room price, one would expect a first-class luxury experience. The location of this 95-year-old hotel is great, but the food is average (however pricey), guest rooms small, sparce, and outdated, and guest services terrible. Bathrooms and showers have not been updated even though the website proclaims that it is. The lobby is the only space that has been updated. Hotel Viking was an overall disappointment and waste of money. Here are some specific examples: Room: The small room had many scuffs and marks on the walls and was almost bare except for the one piece of art work. Hardly warm and inviting. Minimal dresser space. We called the front desk three times requesting additional hangers. Each time we were told someone would bring them up and each time none were delivered. Only two paper cups were provided in the bedroom. I went to the front desk and asked for two glasses and was told there are none. The room desk had two areas where the wood veneer had pulled off. My wife snagged her shorts on the rough edges. The chair pillow was tattered and dirty. The security lock on the door was pulling off the door. The screws – pulled half way out of the door – hardly would stop someone from trying to get in. The bathroom was bare and uninviting, minimal towels, sans the extra roll of toilet paper and the fan so loud a conference call in the bedroom was impossible. The bathroom trash bin had trash in when we arrived in our room. In addition, the glass shower door scrapped on the tile step-over when it was opened and closed. The glass door had to be pulled so hard to open we were afraid it would shatter as it scrapped along the tile. Eventually, we left it ajar even though shower water would soak the floor. Housekeeping: When checking in we were told to “ask for anything.” On day two we call at 10:00am requesting our room be freshened up before 2:00pm – clean towels, garbage emptied, and bed made. We returned at 2:15pm and the room had not been touched. We called again repeating the request. Finally, at 4:30pm housekeeping arrived just as we were changing. On day three of our stay, we called at 7:30am and asked for our room to be refreshed. We told them we were leaving the hotel and would return at noon. Upon returning at 11:45am the room was untouched. We called immediately and then again at 1:30pm with the same request. We left the room for the at 3:15pm and the room was still not refreshed. They claimed they were coming later. Absolutely ridiculous. What "luxury" hotel doesn’t have someone to clean your room? What “luxury” hotel lies and says “someone is one their way” when clearly, they are not. Front Desk Staff: The front desk staff were unwelcoming when we arrived and unhelpful and unknowledgeable throughout our stay. Simple questions such as directions or dinner recommendations or transportation suggestions could not be answered. We were told several times “we do not have a concierge.” The front staff almost seemed bothered when you walked up to the desk. No acknowledgment of your presence or desire to help. Not even a “welcome back” or “have a nice day” was ever uttered. Holiday Inn Express has more welcoming staff than Hotel Viking. A gift bag was left on Thursday morning for us. We received it when we left on Saturday morning. Front desk staff said they left us a message, however checking our cell phones and room phone no messages were found nor a missed call indicator. It’s unclear to me why the front desk didn’t hand deliver the bag to our room. They do have keys for our room. Valet: Rude, unhelpful and slow. Not once did the valets greet us, say good bye, answer our questions, assist with luggage, open the hotel front door or our car door or even smile at us. Charging $40 per day is very high especially when receive subpar service. At one point, my wife went to talk to the three valets at the valet stand. She stood there for several minutes before anyone even addressed her. Frustrated, she walked away. Stairway: Instead of using the elevator, we choose the stairs for speed and exercise. However, at Hotel Viking it is not a pleasant experience. Old, severely stained, dirty, faded, torn red carpet is not representative of a “luxury” hotel. The walls and banister are also in desperate need of repair and paint. Honestly, we have never been so thoroughly disappointed with a hotel stay. It was terrible and we will never go back nor would we recommend it. Service, accommodations and amenities are dreadful. Hotel Viking is poorly run, inadequately staffed and over-priced.
bwhitthudson
18 Jul 2021 - Keluarga
I know hotel rooms in Newport in the summer will be steep. But this was crazy for the quality of the room. I would never have spent this amount if I had known how bad the room would be. So small not even a full size sink in the bathroom. Dirty, tired, old. Plus…on our last night my wife and I were having a drink at the bar with one of her female friends who was waiting for an Uber home. When the Uber driver arrived my wife stayed at the bar and I walked outside with her friend to make sure she was comfortable with the Uber driver (it was after midnight). The bartender followed me outside and harassed me to make sure I was going to pay my bar tab - which was two freaking drinks. She was amazingly rude and inappropriate. Do not stay here. It’s a pit of a hotel and way overpriced.
PatR692
25 Jul 2021 -
Just stayed 1 night and we were not in the room except to sleep at night. Had to valet park as we could not find any place to park, but the valets were engaging. Our room was ready when we arrived before check-in time which was very nice. Did not dine there except to grab a couple of pastries for breakfast. My croissant was a disappointment - I can get better at my local grocery store.
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