Hotel Viking desperately needs a complete update and guest relations training. For the room price, one would expect a first-class luxury experience. The location of this 95-year-old hotel is great, but the food is average (however pricey), guest rooms small, sparce, and outdated, and guest services terrible. Bathrooms and showers have not been updated even though the website proclaims that it is. The lobby is the only space that has been updated. Hotel Viking was an overall disappointment and waste of money. Here are some specific examples:
Room: The small room had many scuffs and marks on the walls and was almost bare except for the one piece of art work. Hardly warm and inviting. Minimal dresser space. We called the front desk three times requesting additional hangers. Each time we were told someone would bring them up and each time none were delivered. Only two paper cups were provided in the bedroom. I went to the front desk and asked for two glasses and was told there are none. The room desk had two areas where the wood veneer had pulled off. My wife snagged her shorts on the rough edges. The chair pillow was tattered and dirty. The security lock on the door was pulling off the door. The screws – pulled half way out of the door – hardly would stop someone from trying to get in. The bathroom was bare and uninviting, minimal towels, sans the extra roll of toilet paper and the fan so loud a conference call in the bedroom was impossible. The bathroom trash bin had trash in when we arrived in our room. In addition, the glass shower door scrapped on the tile step-over when it was opened and closed. The glass door had to be pulled so hard to open we were afraid it would shatter as it scrapped along the tile. Eventually, we left it ajar even though shower water would soak the floor.
Housekeeping: When checking in we were told to “ask for anything.” On day two we call at 10:00am requesting our room be freshened up before 2:00pm – clean towels, garbage emptied, and bed made. We returned at 2:15pm and the room had not been touched. We called again repeating the request. Finally, at 4:30pm housekeeping arrived just as we were changing. On day three of our stay, we called at 7:30am and asked for our room to be refreshed. We told them we were leaving the hotel and would return at noon. Upon returning at 11:45am the room was untouched. We called immediately and then again at 1:30pm with the same request. We left the room for the at 3:15pm and the room was still not refreshed. They claimed they were coming later. Absolutely ridiculous. What "luxury" hotel doesn’t have someone to clean your room? What “luxury” hotel lies and says “someone is one their way” when clearly, they are not.
Front Desk Staff: The front desk staff were unwelcoming when we arrived and unhelpful and unknowledgeable throughout our stay. Simple questions such as directions or dinner recommendations or transportation suggestions could not be answered. We were told several times “we do not have a concierge.” The front staff almost seemed bothered when you walked up to the desk. No acknowledgment of your presence or desire to help. Not even a “welcome back” or “have a nice day” was ever uttered. Holiday Inn Express has more welcoming staff than Hotel Viking.
A gift bag was left on Thursday morning for us. We received it when we left on Saturday morning. Front desk staff said they left us a message, however checking our cell phones and room phone no messages were found nor a missed call indicator. It’s unclear to me why the front desk didn’t hand deliver the bag to our room. They do have keys for our room.
Valet: Rude, unhelpful and slow. Not once did the valets greet us, say good bye, answer our questions, assist with luggage, open the hotel front door or our car door or even smile at us. Charging $40 per day is very high especially when receive subpar service. At one point, my wife went to talk to the three valets at the valet stand. She stood there for several minutes before anyone even addressed her. Frustrated, she walked away.
Stairway: Instead of using the elevator, we choose the stairs for speed and exercise. However, at Hotel Viking it is not a pleasant experience. Old, severely stained, dirty, faded, torn red carpet is not representative of a “luxury” hotel. The walls and banister are also in desperate need of repair and paint.
Honestly, we have never been so thoroughly disappointed with a hotel stay. It was terrible and we will never go back nor would we recommend it. Service, accommodations and amenities are dreadful. Hotel Viking is poorly run, inadequately staffed and over-priced.