It’s after Covid so, like all businesses, the Blacksburg Hyatt is training new staff. Unlike nearly everyone else, their staff seem happy! They might not know everything off the top of their head but they look up what they don’t know and display concern for their customers and clear effort in making sure that problems are solved to the customer’s satisfaction!
Plus it’s spotless. The cleaning staff know what they’re doing and are also kind and friendly.
I was blown away by the people here, and I loved that you could pop down at late hours to grab a warm cookie and free herbal tea. 💜