We stayed at Knights Inn in Kingman Arizona, Saturday September 5th, 2022, Labor Day weekend and I CANNOT suggest that anyone else stay there ever - unless they really go thru and renovate the rooms there.
First thing when you walk in on each side of the entrance door to office is an armchair with a big head sweat stain at the top. Then the next thing we saw when we approached the counter was the office chair from hell in the back room. Those all should have been indicators - but it was a holiday and we didn't know where else or if we could another room - so we didn't run away in fright.
When I booked the room, I saw some of the reviews that weren't super favorable, but I thought it would just be more of an "average" hotel. The ONE thing I can say is - there are NO bugs in the rooms and the sheets are relatively clean (sanitized thru commercial laundry) and the beds were comfortable enough to be slept in.
Now having ran a small resort property myself for two years - I was appalled! I'm not going to say what state I was in - but had I been "surprise inspected " (and with COVID my state is surprise inspecting EVERYONE!) I would have been fined and possibly even ordered to shut down. Most of the issues are just neglect to properly clean. Honestly, I used to worry that if somebody paid good money to stay in the best room that the review wouldn't say something like, well I had a great time and everything was really nice until I was laying in bed and noticed dust on the ceiling fan... or a spot on the base of the toilet, etc etc" - and that's the review I didn't want, but apparently this hotel doesn't care enough to properly pay and train their housekeeping staff, and they may not even have enough people to get this property cleaned up decently.
I went on alert the day before we arrived when an email came in from property saying that "due to COVID some of their amenities may not be available..." The pool, (we specifically filtered properties using pool), breakfast, etc. The pool WAS open - but we were afraid to use it. It was then I started looking up reviews from other sites including TripAdvisor, and saw that some people didn't even get more than one towel in the room. LUCKILY we asked about that when we checked in, I personally need TWO towels - and in a hotel I always forget something and have to jump out of shower to get it-so it makes a huge mess and then I NEED the towels to sop it up after I dry off. The girl at the desk (she was actually nice, but she only only has so much power) gave us an extra towel - thank god! But she told us they DO only give one towel per person due to a laundry shortage or something. In my state you HAVE to have a certain number of CLEAN towels in inventory ready to go or you can fined or closed all together. There was one actual bath towel, one of what I call a "hair towel" smaller, like a size for a kid, and the one she gave us was also the smaller size. The bath towel I got had a yellow spot (see photos) and a big faded black spot - looked like a mascara stain they unsuccessfully tried to wash out but you could tell it had gone thru the laundry. Now the makeup stains are a problem for hotels, but if you offer some makeup remover with your room supplies, it can reduce this issue. Otherwise you just have to have somebody in HK dept who is designated to find these things, run them thru special remover procedures and then if they aren't able to be cleaned, put them in the disposal review bin so the future of that linen can be determined. But nobody wants to dry off with an obviously NOT clean towel....
Luckily the lighting in the room wasn't so good. There were stains on the carpet, we moved the tv to see it better (something HK obviously never did-see photo) that was scary!! AND there was even a bag of garbage that wasn't ours behind a beat up easy chair. The room had a funny smell -like sourkraut and after I saw that bag I wondered if that was the cuprit, but I certainly was NOT touching it. SEE MY PICTURES OF ALL THIS STUFF!
The bathroom was pretty bad. In the open sink area I took a photo of the tile. You can see some of the cleaner spots of grout way at the back underneath counter by wall and how much lighter those few little places are compared to the rest. This is simply from lack of proper mopping. Also there is a picture of the corner where counter meets the wall next to sink-and you can just see the grunge and mold. The shower curtain was FILTHY and there was no liner. The ceiling and the top of the door jam were just terrible with spotted stale water. To prove a point -before leaving I actually took a damp wash cloth and just wiped across top of door jam. You can see the difference in my photo - the HKs just aren't wiping stuff down. Don't get me going about the rest of the shower - just see the photos and judge for yourself. All I can say is - does Arizona NOT have health & cleanliness standards for their hotels?? And especially with COVID, you would think these hotels would hire people to inspect, train HK and correct the problems. Knights Inn is actually a chain... I can't believe that whoever owns this has no issues with all of this.
But I can go on, the parking lot was FILLED with junk and garbage, and there were pee stains at bottom of stairs. I believe they allow pets and hope this was from dogs, but can't be sure. There is a Denny's in the middle of the property with what they refer to as a "wash" underneath, which also doubles as a homeless house. I didn't actually take any photos of the outside.
If I were the manager of this property I would be embarrassed to admit it. This isn't just a room that didn't get cleaned properly - this is months and maybe years of neglect. Not the best choice to stay, but if you have NO other options, at least you won't go home with bugs and don't forget to ASK for your towels at desk when you check in or you probably won't have enough. Truly I could say a lot more, especially since I've been an operations manager at a resort property, but I would NEVER finish this review. Even the hangers weren't safe - see the photo of the LONG black hair stuck to one of them.