For the halfway discerning traveler, the truth (the pig) becomes apparent when you stay here, despite the nice facade they put on.
1) The pool area smells like urine. No, it's not coming from the water itself. That would be pretty ridiculous. They use a sufficient amount of chlorine in the water. The water is like any other public pool. The old, or "set-in" urine smell is coming from the flooring around the pool. The flooring material they use is this soft, porous material that they obviously do not sufficiently clean. A toddler or two must have peed on it, and the hotel simply doesn't clean it properly. In all honesty, it reeks. One side of the pool is where it's particularly bad. If the owner is going to respond to me here, I sure hope he/she doesn't try to gaslight me by saying what I was smelling was not urine. I know what old, set-in urine smells like.
2) When I got in the pool, I realized I had a band aid on my foot, so I took it off and placed it by the side of the pool with the intention of throwing it away when I got out of the pool. I forgot to throw it away, my bad, but guess what was still there the next day? And to see if they would clean it that 2nd day, I left it there again. The 3rd day - still there. Obviously nobody goes around the pool to clean the floor, neither to pick up basics like a worn band aid, nor anything more thorough, to deal with the soaked-in urine smell. Awesome.
3) One of the women who works at the pool was nice enough. The other, completely rude. No warmth. No friendliness. No smile. Nothing. You get the clear idea that she utterly hates her job (and probably hates all the tourists/guests too).
4) Unlike every other 4-star hotel I've ever stayed at, there is a bin with towels by the pool. Take what you need. Not here. This hotel acts totally stingy about their towels in the pool area. They will only give you the exact number you need for the persons who are planning to swim, no more. And there is a sign, "leave pool towels in this blue bin." God for bid you want to keep the towel around your body when you walk back to the room because you are cold.
5) I understand kids should be able to play in the pool, I'm not some grumpy old man. But is there a limit? If kids are screaming at the top of their lungs, does this affect the people who might want to be relaxing around the pool, maybe getting some work done on their laptop? I tried to relax, get some work done on my laptop, only to hear nothing but children screaming at the tops of their lungs. This went on for 30 minutes before I finally got my girls and left the pool area. So, don't necessarily plan on relaxing around the pool here.
6) Not enough pillows on the beds. I requested 2 more, and they brought these lousy, lumpy pillows to my room.
7) Every time I dialed 0 to get someone from guest services, the line was busy, and nobody ever picked it up. I hung up each time after waiting at least 5 minutes.
8) Yes, the rooms are sufficiently clean and were recently modernized. But when they modernized it, why didn't the install pay-per view movies? You only get regular channels. So, bring games or other things to do in the night because watching movies is out of the question.
9) I needed 20s to use the arcade with my daughters. I only had 100 dollar bills on me. The arcade machine gives you tokens, and you aren't going to get any with a 100 dollar bill. The largest bill it takes is a 20. So I went to the ATM machine to pull out 20s. I pulled out 200 dollars. Every ATM machine I've ever used spits out 20 dollar bills. Not this one. It gave me two 100-dollar bills. Why didn't it warn me "this only gives 100 dollar bills"? Like I said, I already had 100 dollar bills, I didn't need more. After charging me $6.50 to use the ATM, I was back in square one, with 100 dollar bills. So, I walked with my daughters over to the casino cashier to change a 100 for five 20's. The cashier very rudely told me how the girls could not be standing there in the casino. I explained I just needed the 20s and we would immediately walk back over towards the arcade. She would not accept that explanation. She would not help me. Frustrated, I told my daughters to stand around the corner out of her view. With a major attitude, she then gave me the 20s. But guess what happened in that instant? A security guard came up and started giving me an attitude about my girls standing where they were standing. I said "it was just for 5 seconds while I exchanged some bills." (Yes, there was frustration in my voice.) He then told me how it's Nevada state law and that I shouldn't be disrespectful. Okay. First of all, I wasn't disrespectful, only a bit frustrated. Second, had the ATM machine just given me 20s like most ATMs do, I wouldn't be in this position at all. Third, though it is state law, there is something called OVER-INTERPRETING the law. I'm certain that had a Nevada state trooper been standing there witnessing the whole thing, he would not have cared that my girls stood there for 5 seconds to wait for me to change some bills. Note to hotel: when your security people over-interpret the law, you just end up harassing your own guests.
10) All in all, this place just sort of gave me the willies. It feels like they are looking for every dumb little way they can to save a couple bucks while nickel and diming you, the guest. Not returning.