Montbleu Resort Casino & Spa, Douglas
Montbleu Resort Casino & Spa, Douglas
Montbleu Resort Casino & Spa, Douglas
Montbleu Resort Casino & Spa, Douglas
Montbleu Resort Casino & Spa, Douglas
+ 39 others
Hotel

Montbleu Resort Casino & Spa

Douglas

Reviews

Tripadvisor
From 1.379 reviews
The most helpful reviews
MellowMommy
09 Apr 2021
We love the MontBleu! ...stay there most every time we're in Tahoe! Mid-week you can usually find great rates. We love the pool area...great for families, or couples (when we don't have our kids...we treat ourselves to the spa with steam room & hot tub...otherwise the larger hot tub in the pool area is fun too. We recently stayed here on a "girls getaway" ... deluxe with a view, a nice treat! :-)
N853RPadamc
18 Mar 2021
For the halfway discerning traveler, the truth (the pig) becomes apparent when you stay here, despite the nice facade they put on. 1) The pool area smells like urine. No, it's not coming from the water itself. That would be pretty ridiculous. They use a sufficient amount of chlorine in the water. The water is like any other public pool. The old, or "set-in" urine smell is coming from the flooring around the pool. The flooring material they use is this soft, porous material that they obviously do not sufficiently clean. A toddler or two must have peed on it, and the hotel simply doesn't clean it properly. In all honesty, it reeks. One side of the pool is where it's particularly bad. If the owner is going to respond to me here, I sure hope he/she doesn't try to gaslight me by saying what I was smelling was not urine. I know what old, set-in urine smells like.  2) When I got in the pool, I realized I had a band aid on my foot, so I took it off and placed it by the side of the pool with the intention of throwing it away when I got out of the pool. I forgot to throw it away, my bad, but guess what was still there the next day? And to see if they would clean it that 2nd day, I left it there again. The 3rd day - still there. Obviously nobody goes around the pool to clean the floor, neither to pick up basics like a worn band aid, nor anything more thorough, to deal with the soaked-in urine smell. Awesome.  3) One of the women who works at the pool was nice enough. The other, completely rude. No warmth. No friendliness. No smile. Nothing. You get the clear idea that she utterly hates her job (and probably hates all the tourists/guests too).  4) Unlike every other 4-star hotel I've ever stayed at, there is a bin with towels by the pool. Take what you need. Not here. This hotel acts totally stingy about their towels in the pool area. They will only give you the exact number you need for the persons who are planning to swim, no more. And there is a sign, "leave pool towels in this blue bin." God for bid you want to keep the towel around your body when you walk back to the room because you are cold.  5) I understand kids should be able to play in the pool, I'm not some grumpy old man. But is there a limit? If kids are screaming at the top of their lungs, does this affect the people who might want to be relaxing around the pool, maybe getting some work done on their laptop? I tried to relax, get some work done on my laptop, only to hear nothing but children screaming at the tops of their lungs. This went on for 30 minutes before I finally got my girls and left the pool area. So, don't necessarily plan on relaxing around the pool here.  6) Not enough pillows on the beds. I requested 2 more, and they brought these lousy, lumpy pillows to my room.  7) Every time I dialed 0 to get someone from guest services, the line was busy, and nobody ever picked it up. I hung up each time after waiting at least 5 minutes.  8) Yes, the rooms are sufficiently clean and were recently modernized. But when they modernized it, why didn't the install pay-per view movies? You only get regular channels. So, bring games or other things to do in the night because watching movies is out of the question.  9) I needed 20s to use the arcade with my daughters. I only had 100 dollar bills on me. The arcade machine gives you tokens, and you aren't going to get any with a 100 dollar bill. The largest bill it takes is a 20. So I went to the ATM machine to pull out 20s. I pulled out 200 dollars. Every ATM machine I've ever used spits out 20 dollar bills. Not this one. It gave me two 100-dollar bills. Why didn't it warn me "this only gives 100 dollar bills"? Like I said, I already had 100 dollar bills, I didn't need more. After charging me $6.50 to use the ATM, I was back in square one, with 100 dollar bills. So, I walked with my daughters over to the casino cashier to change a 100 for five 20's. The cashier very rudely told me how the girls could not be standing there in the casino. I explained I just needed the 20s and we would immediately walk back over towards the arcade. She would not accept that explanation. She would not help me. Frustrated, I told my daughters to stand around the corner out of her view. With a major attitude, she then gave me the 20s. But guess what happened in that instant? A security guard came up and started giving me an attitude about my girls standing where they were standing. I said "it was just for 5 seconds while I exchanged some bills." (Yes, there was frustration in my voice.) He then told me how it's Nevada state law and that I shouldn't be disrespectful. Okay. First of all, I wasn't disrespectful, only a bit frustrated. Second, had the ATM machine just given me 20s like most ATMs do, I wouldn't be in this position at all. Third, though it is state law, there is something called OVER-INTERPRETING the law. I'm certain that had a Nevada state trooper been standing there witnessing the whole thing, he would not have cared that my girls stood there for 5 seconds to wait for me to change some bills. Note to hotel: when your security people over-interpret the law, you just end up harassing your own guests.  10) All in all, this place just sort of gave me the willies. It feels like they are looking for every dumb little way they can to save a couple bucks while nickel and diming you, the guest. Not returning. 
G8821SJbeckys
08 Feb 2021 - Keluarga
Stay at a different hotel. Don't waste your money here. Dirty, rude, uncomfortable beds, loud crappy air conditioners. They'll lie to you and will not file your complaints, even when it involves your childrens safety.
doyleb395
02 Mei 2021
well first off we check in they tell us there is nobody two take our bags to the roon we get to the suite go to set down there is dried blood on sofa the other one had stains all over it then , no room service no maid serve I've been to Tahoe for about 30 years i they blame it on the covid and blame it on people are still on unemployment they take no responsibility $300 per night i expect a little more then that no maid service' 'the staff was kind of nice but don't do the jobs+ worth a damn''then they can not speak PROPER English!
Dinoalita
28 Feb 2021 - Keluarga
I was a little worried due to the recent bad reviews but decided to book anyway because of the pool. I’m VERY glad we did! I’m a little skeptical now of the reviews and kind of wonder if they are legitimate or an attempt to devalue this place. Upon check-in and throughout our stay the staff was amazingly friendly and accommodating. There is no pull out couch in the king room. They provided us with an extra bed and blankets for our daughter at no additional charge. The hotel is nicely renovated and good value for the rate! Comfortable bed. They do allow smoking so you do smell some smoke at times in the common areas. We got a non-smoking room and it was fine. The shower is huge! The rock pool is really neat and heated. There’s a kids game room. We were there on a Monday night so only the café was open but the food was good and wait staff great. Parking is free with lots of spaces. Very convenient location to heavenly at a good price. They have a ski rental shop right in the hotel which would be very convenient but it was closed the day we were there. We were on the seventh floor facing the lake. It was a nice view but I imagine any view in Tahoe would be great. We also didn’t go to spend a lot of time sitting in the room looking out the windows. We will definitely stay here again.
Location
55 Hwy 50
maps
1
Malam

About Accommodation

Check-in & check-out time
Check-in time:
16:00
Check-out time:
11:00
Do you want to check-in early? Arrange check-in time with the accommodation

Policy

Description

FAQ
Di mana alamat Montbleu Resort Casino & Spa?
Montbleu Resort Casino & Spa beralamat di 55 Hwy 50
Pukul berapa waktu check-in & check-out di Montbleu Resort Casino & Spa?
Waktu untuk check-in di Montbleu Resort Casino & Spa adalah mulai dari pukul 16:00 dan waktu check-out paling lambat pukul 11:00
Apa saja fasilitas yang tersedia di Montbleu Resort Casino & Spa?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • tiket CLEAN
  • Kolam Renang
  • Wifi
  • Parkir
  • Restoran
Apakah di Montbleu Resort Casino & Spa tersedia fasilitas kolam renang?
Ya, di Montbleu Resort Casino & Spa tersedia kolam renang yang bisa kamu gunakan.
Faciliies
Popular Facilities
tiket CLEAN
Kolam Renang
Wifi
Parkir
Restoran
Resepsionis 24 Jam
Spa
Lift
Pusat Kebugaran
Antar Jemput Bandara
Fasilitas Rapat
Fasilitas Anak
Olahraga, Spa & Rekreasi
Antar-jemput ski (biaya tambahan)
Area piknik
Tersedia tiket ski
Penitipan peralatan ski
TV di area umum
Berkuda
Arena game center
Ski
Ruang perawatan spa
Penyewaan peralatan ski
Fasilitas gym
Mendaki
Kolam renang indoor
Klub kesehatan
Ruang game
Spa layanan lengkap
Memancing
Klub malam
Kasino
Hewan Peliharaan
Hewan peliharaan dibolehkan
Fasilitas Anak
Klub anak (gratis)
 

Reviews

Oops, there are no reviews yet
Let’s book this accommodation and leave a review after your stay.
3.5
From 1.379 reviews
Kebersihan
3.5
Kamar
3.5
Lokasi
4.0
Layanan
3.5
Nilai
3.5
Pasangan
528
Keluarga
429
Wisata sendiri
73
Berlibur dengan teman
198
Bisnis
57
MellowMommy
09 Apr 2021 -
We love the MontBleu! ...stay there most every time we're in Tahoe! Mid-week you can usually find great rates. We love the pool area...great for families, or couples (when we don't have our kids...we treat ourselves to the spa with steam room & hot tub...otherwise the larger hot tub in the pool area is fun too. We recently stayed here on a "girls getaway" ... deluxe with a view, a nice treat! :-)
N853RPadamc
18 Mar 2021 -
For the halfway discerning traveler, the truth (the pig) becomes apparent when you stay here, despite the nice facade they put on. 1) The pool area smells like urine. No, it's not coming from the water itself. That would be pretty ridiculous. They use a sufficient amount of chlorine in the water. The water is like any other public pool. The old, or "set-in" urine smell is coming from the flooring around the pool. The flooring material they use is this soft, porous material that they obviously do not sufficiently clean. A toddler or two must have peed on it, and the hotel simply doesn't clean it properly. In all honesty, it reeks. One side of the pool is where it's particularly bad. If the owner is going to respond to me here, I sure hope he/she doesn't try to gaslight me by saying what I was smelling was not urine. I know what old, set-in urine smells like.  2) When I got in the pool, I realized I had a band aid on my foot, so I took it off and placed it by the side of the pool with the intention of throwing it away when I got out of the pool. I forgot to throw it away, my bad, but guess what was still there the next day? And to see if they would clean it that 2nd day, I left it there again. The 3rd day - still there. Obviously nobody goes around the pool to clean the floor, neither to pick up basics like a worn band aid, nor anything more thorough, to deal with the soaked-in urine smell. Awesome.  3) One of the women who works at the pool was nice enough. The other, completely rude. No warmth. No friendliness. No smile. Nothing. You get the clear idea that she utterly hates her job (and probably hates all the tourists/guests too).  4) Unlike every other 4-star hotel I've ever stayed at, there is a bin with towels by the pool. Take what you need. Not here. This hotel acts totally stingy about their towels in the pool area. They will only give you the exact number you need for the persons who are planning to swim, no more. And there is a sign, "leave pool towels in this blue bin." God for bid you want to keep the towel around your body when you walk back to the room because you are cold.  5) I understand kids should be able to play in the pool, I'm not some grumpy old man. But is there a limit? If kids are screaming at the top of their lungs, does this affect the people who might want to be relaxing around the pool, maybe getting some work done on their laptop? I tried to relax, get some work done on my laptop, only to hear nothing but children screaming at the tops of their lungs. This went on for 30 minutes before I finally got my girls and left the pool area. So, don't necessarily plan on relaxing around the pool here.  6) Not enough pillows on the beds. I requested 2 more, and they brought these lousy, lumpy pillows to my room.  7) Every time I dialed 0 to get someone from guest services, the line was busy, and nobody ever picked it up. I hung up each time after waiting at least 5 minutes.  8) Yes, the rooms are sufficiently clean and were recently modernized. But when they modernized it, why didn't the install pay-per view movies? You only get regular channels. So, bring games or other things to do in the night because watching movies is out of the question.  9) I needed 20s to use the arcade with my daughters. I only had 100 dollar bills on me. The arcade machine gives you tokens, and you aren't going to get any with a 100 dollar bill. The largest bill it takes is a 20. So I went to the ATM machine to pull out 20s. I pulled out 200 dollars. Every ATM machine I've ever used spits out 20 dollar bills. Not this one. It gave me two 100-dollar bills. Why didn't it warn me "this only gives 100 dollar bills"? Like I said, I already had 100 dollar bills, I didn't need more. After charging me $6.50 to use the ATM, I was back in square one, with 100 dollar bills. So, I walked with my daughters over to the casino cashier to change a 100 for five 20's. The cashier very rudely told me how the girls could not be standing there in the casino. I explained I just needed the 20s and we would immediately walk back over towards the arcade. She would not accept that explanation. She would not help me. Frustrated, I told my daughters to stand around the corner out of her view. With a major attitude, she then gave me the 20s. But guess what happened in that instant? A security guard came up and started giving me an attitude about my girls standing where they were standing. I said "it was just for 5 seconds while I exchanged some bills." (Yes, there was frustration in my voice.) He then told me how it's Nevada state law and that I shouldn't be disrespectful. Okay. First of all, I wasn't disrespectful, only a bit frustrated. Second, had the ATM machine just given me 20s like most ATMs do, I wouldn't be in this position at all. Third, though it is state law, there is something called OVER-INTERPRETING the law. I'm certain that had a Nevada state trooper been standing there witnessing the whole thing, he would not have cared that my girls stood there for 5 seconds to wait for me to change some bills. Note to hotel: when your security people over-interpret the law, you just end up harassing your own guests.  10) All in all, this place just sort of gave me the willies. It feels like they are looking for every dumb little way they can to save a couple bucks while nickel and diming you, the guest. Not returning. 
G8821SJbeckys
08 Feb 2021 - Keluarga
Stay at a different hotel. Don't waste your money here. Dirty, rude, uncomfortable beds, loud crappy air conditioners. They'll lie to you and will not file your complaints, even when it involves your childrens safety.
doyleb395
02 Mei 2021 -
well first off we check in they tell us there is nobody two take our bags to the roon we get to the suite go to set down there is dried blood on sofa the other one had stains all over it then , no room service no maid serve I've been to Tahoe for about 30 years i they blame it on the covid and blame it on people are still on unemployment they take no responsibility $300 per night i expect a little more then that no maid service' 'the staff was kind of nice but don't do the jobs+ worth a damn''then they can not speak PROPER English!
Dinoalita
28 Feb 2021 - Keluarga
I was a little worried due to the recent bad reviews but decided to book anyway because of the pool. I’m VERY glad we did! I’m a little skeptical now of the reviews and kind of wonder if they are legitimate or an attempt to devalue this place. Upon check-in and throughout our stay the staff was amazingly friendly and accommodating. There is no pull out couch in the king room. They provided us with an extra bed and blankets for our daughter at no additional charge. The hotel is nicely renovated and good value for the rate! Comfortable bed. They do allow smoking so you do smell some smoke at times in the common areas. We got a non-smoking room and it was fine. The shower is huge! The rock pool is really neat and heated. There’s a kids game room. We were there on a Monday night so only the café was open but the food was good and wait staff great. Parking is free with lots of spaces. Very convenient location to heavenly at a good price. They have a ski rental shop right in the hotel which would be very convenient but it was closed the day we were there. We were on the seventh floor facing the lake. It was a nice view but I imagine any view in Tahoe would be great. We also didn’t go to spend a lot of time sitting in the room looking out the windows. We will definitely stay here again.
You’ve reported a review.
A problem occurred and we need a while to fix it. Please try again later.
You’ve already reported this review, and we’re currently checking your report.
Yay! You’ve successfully logged in
You’ve reported a review.
A problem occurred and we need a while to fix it. Please try again later.
You’ve already reported this review, and we’re currently checking your report.