This was the worst experience I've ever had at a Motel 6 (and the worst motel experience ever of any brand). I am retired and travel around the West Coast with my two dogs attending competitive dog shows. I would guess we stay at motels 60+ nights a year on these trips (with never a problem, I might add). The great majority of these stays have been at the Motel 6 brand for a simple reason: the uniformity of the pet policy -- I know what to expect and it is reliable and routine. Until this recent experience at the Motel 6 on E Street in Marysville, CA.
The check-in was a nightmare. The manager was rude, belligerent, and hostile. When he saw that I was a single person but had requested two beds in my online reservation form (where I had clearly indicated I was one person with two pets), he went ballistic. At first he refused to honor the online reservation outright. He said he would not rent me a room because he suspected I would allow a dog on the bed. After some discussion he said, well, maybe, but there would have to be daily morning inspections (it was a 4-night reservation) to determine if I would be allowed to stay another day. All of this was demeaning and transpired in the most hostile manner of any business transaction I've ever experienced.
With trepidation, I paid for the first night and went to my room. Upon walking into the room, the absurdity of the situation overwhelmed me and I turned around and walked out and drove away. I knew there would be no problem from my dogs but I couldn't imagine there would be no problem from this manager -- and the hostile atmosphere he had created was not bearable for 4 nights. I went to another Motel 6 in town and had a perfectly fine stay, with a very welcoming check-in.
This is a problem. It's a problem for the E Street location of Motel 6 in Marysville. It's a corporate problem as well. When I spoke with corporate guest relations, the polite rep told me the E Street location is a locally owned franchise and that local franchisees have latitude in how they apply policies, more so than the corporate locations. That makes a big potential pitfall for customers who expect uniform policy across the brand. My faith in Motel 6 is badly shaken by this awful experience. I can afford to stay at higher priced chains, but I have stayed at Motel 6 because of the seemingly uniform policy. Now I know it's not uniform, and I will spend my money accordingly.