Well I have been going to Newport for over 10 years and this will be the first time I write a bad review. I had such high hopes after reading all the reviews. Now let me begin with the location. That is amazing!! Great location right in the center to everything, but many other place are as well. That is my only pro, Except for the daytime front desk girl. She was very nice. Now onto everything else. Service: Check in was okay. Nothing over the top friendly or hospitable. The room was sort of cleaned daily not all of it. They pretty much just made the bed and emptied the trash and supplied towels. The carpets were not vacuumed the bathroom or kitchen not touched. We had a clock in the room that was stuck on 12:20 the whole time. I have some pictures of the room that show falling off outlets, cracks in the walls and damage to the ceiling above. Another issue was the walls are so thin. The people in the town house upstairs on the 4th floor kept me up all night. Not their fault but I had a young child in the room with me and we didn't get any sleep. I heard entire conversations and arguments. Thanksgiving night I was up from 4 am -6 am listening to them chatter away. On Sat night my last night there my husband had told me earlier if they were loud he would go speak with the front desk. We didn't do that since around 9:30 pm getting back to the hotel from dinner we stopped by the front desk to get coffee pods for the next morning. The girl at the front desk was sleeping! My husband had to wake her up! And she wasn't to happy about it. Didn't speak or say a word. Just walked over, grabbed coffee and handed it to him then walked away! We figured that if that was the case complaining to them about noise probably wouldn't get us anywhere. I also though about the fact that we didn't need our keys to get into the building and the only person watching the front door was sleeping! At 9:30 pm at night! Not very safe. All in all I would stay somewhere else next time. I had a great time in Newport but not at all due to this hotel. Again I was so sad since I had high hopes. Better Luck next time.