Stayed 3 nights (6/26-6/29) in newer building in a 2 King BR corner “suite” with my sister and her 2 kids, ages 5 & 9. Lobby @ check in smelled old/stale, badly in need of a decorative upgrade, at minimum a DEEP cleaning. There is a hotel bar off to the right, but no restaurant on site. Earlier reviewers mentioned the elevator was broken, and it STILL is/was the entire time we were there! So be prepared to carry all your things up and down the dark and dirty staircase (I considered picking up the candy wrapper we saw in the hallway while going up to our room but for whatever reason didn’t, and it was STILL THERE when we checked out 3 days later!).
Wanting some fresh air minutes after getting into the room, we opened the Juliet balcony doors in the Master BR and it came off the track. Tried to use one of the 3 dusty phones in the room to call the front desk, but they were not connected (did find someone’s Cheerios behind the sofa when checking to see if phone was plugged in!) So had to walk down 3 flights of stairs to ask for help with screen repair so we didn’t have bugs flying in, but the 2 young teenagers were unable to fix it. I immediately went to my room to pull back the covers and check for bedbugs and/or other signs of poor housekeeping. My bathroom had 3 lights (vanity, shower, and center of room) but was still very poorly lit (maybe the dark blue wallpaper and decor helps to hide the dirt I felt was lurking everywhere). Disappointingly cheap toiletries and linens. The full kitchen was also dimly lit, counters sticky, someone’s fingerprints were all over front of stainless steel fridge (!) and the bottom cabinet door near the sink was completely missing.
The indoor pool was open but needed attention, as there was a considerable amount of sand in all 4 corners in the bottom of pool. My sister got into the adjacent indoor hot tub (which was open and running but not adequately cleaned or lighted, either) until the smell of it became too much. The large puffs of funky foam collecting around the edges might have been a good sign to have skipped it. We then went to the “rooftop” hot tub, which is on the 3.5th or 4th floor (not the rooftop) and faces the mossy, storm drainage pond on the back side of the hotel-not the beach. By the way, the property isn’t really beach front, as Easton beach (or First beach) is across from the hotel on a busy highway. Seems like there was a lot of red seaweed there during our visit, so we decided to drive a bit, pay to park and enjoy Gooseberry Beach instead (highly-recommend!) Unlike the hotel, their foot wash stations and after-swim showers are CLEAN and they WORK!
Although the 2 or 3 hotel staff members we did see were kind, we didn’t see ANY housekeeping personnel or hear a single vacuum while we were there! There are ZERO hand sanitizer stations anywhere or masks available on the hotel property! Yuck! - Ridiculous!
Sometimes One can find a real gem when taking a chance on staying with a privately-owned property, versus a nationally known chain. However this is NOT one of those times! Earlier reviews I’d read began to give me an uneasy feeling about this place as our vacation was approaching. I was even looking for other options three days prior to going and had there been availability, we would NOT have stayed here!