Newport Marriott, Newport
Newport Marriott, Newport
Newport Marriott, Newport
Newport Marriott, Newport
Newport Marriott, Newport
+ 76 lainnya
Hotel

Newport Marriott

Newport

Review

Tripadvisor
Dari 1.012 review
Review yang paling membantu
Avenjur
31 Mar 2021
So, my family and I stayed here 2 nights for a short getaway and we found it to be very good, even great, but not excellent. Let me break it down for you according to our recent experience there. The hotel itself is pretty expansive, modern, and clean. We pulled up to the front of the hotel to check in and a staff member offered to help with baggage, with a friendly smile and pleasant greeting. We didn't need any help with baggage but appreciated his polite and friendly demeanor. When I walked up the flight of stairs to check in, the lady behind the counter was not nearly as friendly, but she was not rude either, so I just chalked it up to her being professional. But a friendly smile would have been nice... We were told that self-parking on the hotel property would cost $25/day, but decided to take it for our own convenience. There is a public parking lot right next door run by the city that is free FYI. The underground hotel parking lot was not exactly the cleanest and most organized. Support beams between every other spot made it pretty tight so I parked a little further away. There was construction tape all around the outskirts of the lot and garbage was strewn across the floor here and there. So clearly there is little to no maintenance (or security) in the lot, but I never felt unsafe. When we got to the room, even though we paid more for 2 queen beds with a water view, I thought the room was pretty small. However, it seemed clean and modern enough. There was a curtain along the far wall so I went to open the curtain and found that it only opened 1/3 of the way. And that's because the window is pretty small compared to most modern hotels. The view was pretty nice though, and I was happy that the window opened slightly to let in some fresh air. However, when I looked down, I saw a lady's panties on the floor behind the curtain. Eww!!! I guess housekeeping did not see it as it was probably behind the curtain before I opened it up. Otherwise, the beds, pillows, bathroom, and everything else in the room was satisfactory. Oh, and on the second night, somehow a silverfish ended up on my daughter's face somehow. Not sure if it fell from the ceiling or climbed up from the bed, but it startled my wife and daughter. Hey, it happens, I guess. The highlight of the hotel is definitely the lobby. It is well designed and decorated with lights, plants, hanging chairs, fountains, etc. Unfortunately, there were a group of children using the huge open space to play and run around, so it was a bit noisy and hectic. I just didn't understand why these little kids were playing and making noise until 12 midnight on a Sunday night though. But that's not necessarily the hotel's fault. And the noise didn't bother me from my room as it was far from the lobby. It was just hard to relax and do some work on my laptop as I sat in the lobby. Besides those kids running around that first night, the hotel lobby was pretty quiet and relaxing. And it was nice to be able to hang out in the lobby for a while instead of being cooped up in that tiny hotel room. I must agree with some of the other reviews here. The staff could be more friendly. The towels could be softer. The parking lot could be cleaned up and spruced up a bit. So there were some shortcomings for sure. However, the hotel is modern enough and the location is great. There is a Panera just across the street a block down, the pier was adjacent to the hotel, and there was a public transportation hub next door too (though of no use to us). I also honestly don't think anyone checks the cars in the parking lot to see if they are guests or not. I'm pretty sure some people parked there without notifying the staff so they could save the $25/day fee. All you do is press a button to get in and press a button to get out, so there is no verification. They also did not inform me that I needed to put the parking stub on my dash, probably because nobody checks. I can tell that this hotel was once much nicer, the staff probably much more friendly, and the energy inside much better than it was. It really felt kind of drab in the hotel despite the nice decor. And besides the dirty panty and the silverfish on my daughter's eyebrow, the room was clean and comfortable despite it's small size and small window. We walked everywhere easily, except South Thames street, which is a bit further away, but not undoable. So, overall, it was a good experience for us. Just don't expect 4 star service... I was wondering why google rated this hotel a 3 star hotel...and now I understand why.
happy_gypsie
02 Mei 2021
Downtown Newport next to visitors center. Within walking distance to restaurants and shopping. Most rooms have atrium balconies. Great a la carte breakfast. Homemade granola and muffins. Encrusted French Toast a must try!
Kevin E
31 Mar 2021
The Newport Marriott is a very nice hotel. Centrally located, designed and conceived very much in line with its location and the idea of the sea and water around it. The hotel is very clean and the rooms are nice. We have enjoyed staying here in the past. We have noticed over the past few years that service has slipped quite a bit. When we first stayed here years ago everyone was friendly, welcoming, eager to interact and truly be of service to guests. The last few times we stayed here including recently the best description of the staff we encountered was courteous at best and even that was a stretch. No smiles, no energy, no enthusiasm. And we are aware it's Covid right now, pressure is high, many are short staffed, but we noticed this well before Covid as well. In addition, when we checked in this time, no one was downstairs to greet guests as they arrive, not at the driveway, nor at the bellstand and every time we re-entered the hotel, the hand sanitizing dispenser was empty. We also continue to request that Marriott change their towel selection in the bathrooms. Not soft enough for upscale Marriott brand. We like this hotel but service and staff need to be re-addressed and envigorated and more attention to detail.
jdeko125
19 Feb 2021
Took a Valentines day trip (3 nights) to Newport and decided to stay at the Marriott after reading all of the reviews and seeing the pictures. We got there on Sunday at 230pm and checked in. The room wasn't ready so the very nice girl at the reception desk said that she would call us when the room was ready. About 10 minutes later, she found us sitting in the atrium and gave us our room keys. We went up to the room (605) and although it had a beautiful view of the bridge, we wanted to stay in an inside balcony room, so I went back downstairs and asked for one; she switched our room keys and off to room 525 we went. We got to 525, and the door wouldn't unlock, after multiple attempts, by housekeeping and engineering they replaced the battery in the door lock and were were good to go. A manager happened to see us with our bags waiting in the hallway and he asked us if we were ok and if we needed anything, we told him the situation and he apologized for the inconvenience, and brought us two bottles of cold life water. A lovely gesture indeed! Let. me. tell. you. DO ANYTHING YOU CAN to stay in a balcony room! It was absolutely amazing! that little bit extra room made all the difference. We spent more time out there than we did in the room. Coffee/cocktails it was perfect. The room was beautiful, the bed was comfortable, the tv was big, the bathroom/shower was beautiful. Seriously, not one bad thing to say about the room. The Pool was cold, and the guy who was "monitoring" the pool and fitness center and was checking you in was less than pleasant. Not very friendly at all, but hey, we only needed to deal with him for 5 seconds. We ate breakfast at Mail Sail the first morning we woke up there. Food was just ok, service was absolutely terrible. The waitress was not friendly, didnt introduce herself, when we asked for more whipped butter, they brought over regular butter and when we asked her if we could have the whipped butter she proceeded to dispute with us that it was the same exact butter (it was a complete different color). Never asked us how our meal was, and if she could get us anything further, etc. We had a window seat, so that was nice. The hotel itself was beautiful, clean, always someone walking around sanitizing, every staff member (except the two I already mentioned) were wonderful, everyone was super friendly and courteous. With all that being said, the place was absolutely beautiful and I will definitely be back!
W9735JPtaras
07 Mar 2021 - Pasangan
Fantastic stay at this wonderful hotel. Nice and clean. Smelled clean! Free parking next to garage to due to bc of covid the town not charging in the lot. Super friendly staff. I asked for coffee and they have us plenty of supplies with complimentary bottled waters! Sean was really nice and helpful and deserves a raise. Very hospitable. Stayed for two nights and felt very welcomed. Definitely recommend.
Lokasi
25 America's Cup Avenue
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
16:00
Waktu check-out:
11:00
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Kebijakan

Deskripsi

FAQ
Di mana alamat Newport Marriott?
Newport Marriott beralamat di 25 America's Cup Avenue
Pukul berapa waktu check-in & check-out di Newport Marriott?
Waktu untuk check-in di Newport Marriott adalah mulai dari pukul 16:00 dan waktu check-out paling lambat pukul 11:00
Apa saja fasilitas yang tersedia di Newport Marriott?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • Kolam Renang
  • Wifi
  • Parkir
  • Restoran
  • Resepsionis 24 Jam
Apakah di Newport Marriott tersedia fasilitas kolam renang?
Ya, di Newport Marriott tersedia kolam renang yang bisa kamu gunakan.
Fasilitas
Fasilitas Populer
Kolam Renang
Wifi
Parkir
Restoran
Resepsionis 24 Jam
Spa
Lift
Pusat Kebugaran
Fasilitas Rapat
Fasilitas Anak
Olahraga, Spa & Rekreasi
Berkuda
Fitness
Ruang perawatan spa
Selancar angin
Fasilitas gym
Mendaki
Kolam renang indoor
Tenis
Kursi berjemur di kolam renang
Kursi berjemur di pantai
Ruang game
Fasilitas gym 24 jam
Spa layanan lengkap
Fasilitas Anak
Penitipan bayi atau anak
Kesehatan & Medis
Salon
Sauna
Kamar uap
Spa
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
4.0
Dari 1.012 review
Kebersihan
4.5
Kamar
4.5
Lokasi
5.0
Layanan
4.5
Nilai
3.5
Pasangan
395
Keluarga
244
Wisata sendiri
16
Berlibur dengan teman
86
Bisnis
150
Avenjur
31 Mar 2021 -
So, my family and I stayed here 2 nights for a short getaway and we found it to be very good, even great, but not excellent. Let me break it down for you according to our recent experience there. The hotel itself is pretty expansive, modern, and clean. We pulled up to the front of the hotel to check in and a staff member offered to help with baggage, with a friendly smile and pleasant greeting. We didn't need any help with baggage but appreciated his polite and friendly demeanor. When I walked up the flight of stairs to check in, the lady behind the counter was not nearly as friendly, but she was not rude either, so I just chalked it up to her being professional. But a friendly smile would have been nice... We were told that self-parking on the hotel property would cost $25/day, but decided to take it for our own convenience. There is a public parking lot right next door run by the city that is free FYI. The underground hotel parking lot was not exactly the cleanest and most organized. Support beams between every other spot made it pretty tight so I parked a little further away. There was construction tape all around the outskirts of the lot and garbage was strewn across the floor here and there. So clearly there is little to no maintenance (or security) in the lot, but I never felt unsafe. When we got to the room, even though we paid more for 2 queen beds with a water view, I thought the room was pretty small. However, it seemed clean and modern enough. There was a curtain along the far wall so I went to open the curtain and found that it only opened 1/3 of the way. And that's because the window is pretty small compared to most modern hotels. The view was pretty nice though, and I was happy that the window opened slightly to let in some fresh air. However, when I looked down, I saw a lady's panties on the floor behind the curtain. Eww!!! I guess housekeeping did not see it as it was probably behind the curtain before I opened it up. Otherwise, the beds, pillows, bathroom, and everything else in the room was satisfactory. Oh, and on the second night, somehow a silverfish ended up on my daughter's face somehow. Not sure if it fell from the ceiling or climbed up from the bed, but it startled my wife and daughter. Hey, it happens, I guess. The highlight of the hotel is definitely the lobby. It is well designed and decorated with lights, plants, hanging chairs, fountains, etc. Unfortunately, there were a group of children using the huge open space to play and run around, so it was a bit noisy and hectic. I just didn't understand why these little kids were playing and making noise until 12 midnight on a Sunday night though. But that's not necessarily the hotel's fault. And the noise didn't bother me from my room as it was far from the lobby. It was just hard to relax and do some work on my laptop as I sat in the lobby. Besides those kids running around that first night, the hotel lobby was pretty quiet and relaxing. And it was nice to be able to hang out in the lobby for a while instead of being cooped up in that tiny hotel room. I must agree with some of the other reviews here. The staff could be more friendly. The towels could be softer. The parking lot could be cleaned up and spruced up a bit. So there were some shortcomings for sure. However, the hotel is modern enough and the location is great. There is a Panera just across the street a block down, the pier was adjacent to the hotel, and there was a public transportation hub next door too (though of no use to us). I also honestly don't think anyone checks the cars in the parking lot to see if they are guests or not. I'm pretty sure some people parked there without notifying the staff so they could save the $25/day fee. All you do is press a button to get in and press a button to get out, so there is no verification. They also did not inform me that I needed to put the parking stub on my dash, probably because nobody checks. I can tell that this hotel was once much nicer, the staff probably much more friendly, and the energy inside much better than it was. It really felt kind of drab in the hotel despite the nice decor. And besides the dirty panty and the silverfish on my daughter's eyebrow, the room was clean and comfortable despite it's small size and small window. We walked everywhere easily, except South Thames street, which is a bit further away, but not undoable. So, overall, it was a good experience for us. Just don't expect 4 star service... I was wondering why google rated this hotel a 3 star hotel...and now I understand why.
happy_gypsie
02 Mei 2021 -
Downtown Newport next to visitors center. Within walking distance to restaurants and shopping. Most rooms have atrium balconies. Great a la carte breakfast. Homemade granola and muffins. Encrusted French Toast a must try!
Kevin E
31 Mar 2021 -
The Newport Marriott is a very nice hotel. Centrally located, designed and conceived very much in line with its location and the idea of the sea and water around it. The hotel is very clean and the rooms are nice. We have enjoyed staying here in the past. We have noticed over the past few years that service has slipped quite a bit. When we first stayed here years ago everyone was friendly, welcoming, eager to interact and truly be of service to guests. The last few times we stayed here including recently the best description of the staff we encountered was courteous at best and even that was a stretch. No smiles, no energy, no enthusiasm. And we are aware it's Covid right now, pressure is high, many are short staffed, but we noticed this well before Covid as well. In addition, when we checked in this time, no one was downstairs to greet guests as they arrive, not at the driveway, nor at the bellstand and every time we re-entered the hotel, the hand sanitizing dispenser was empty. We also continue to request that Marriott change their towel selection in the bathrooms. Not soft enough for upscale Marriott brand. We like this hotel but service and staff need to be re-addressed and envigorated and more attention to detail.
jdeko125
19 Feb 2021 -
Took a Valentines day trip (3 nights) to Newport and decided to stay at the Marriott after reading all of the reviews and seeing the pictures. We got there on Sunday at 230pm and checked in. The room wasn't ready so the very nice girl at the reception desk said that she would call us when the room was ready. About 10 minutes later, she found us sitting in the atrium and gave us our room keys. We went up to the room (605) and although it had a beautiful view of the bridge, we wanted to stay in an inside balcony room, so I went back downstairs and asked for one; she switched our room keys and off to room 525 we went. We got to 525, and the door wouldn't unlock, after multiple attempts, by housekeeping and engineering they replaced the battery in the door lock and were were good to go. A manager happened to see us with our bags waiting in the hallway and he asked us if we were ok and if we needed anything, we told him the situation and he apologized for the inconvenience, and brought us two bottles of cold life water. A lovely gesture indeed! Let. me. tell. you. DO ANYTHING YOU CAN to stay in a balcony room! It was absolutely amazing! that little bit extra room made all the difference. We spent more time out there than we did in the room. Coffee/cocktails it was perfect. The room was beautiful, the bed was comfortable, the tv was big, the bathroom/shower was beautiful. Seriously, not one bad thing to say about the room. The Pool was cold, and the guy who was "monitoring" the pool and fitness center and was checking you in was less than pleasant. Not very friendly at all, but hey, we only needed to deal with him for 5 seconds. We ate breakfast at Mail Sail the first morning we woke up there. Food was just ok, service was absolutely terrible. The waitress was not friendly, didnt introduce herself, when we asked for more whipped butter, they brought over regular butter and when we asked her if we could have the whipped butter she proceeded to dispute with us that it was the same exact butter (it was a complete different color). Never asked us how our meal was, and if she could get us anything further, etc. We had a window seat, so that was nice. The hotel itself was beautiful, clean, always someone walking around sanitizing, every staff member (except the two I already mentioned) were wonderful, everyone was super friendly and courteous. With all that being said, the place was absolutely beautiful and I will definitely be back!
W9735JPtaras
07 Mar 2021 - Pasangan
Fantastic stay at this wonderful hotel. Nice and clean. Smelled clean! Free parking next to garage to due to bc of covid the town not charging in the lot. Super friendly staff. I asked for coffee and they have us plenty of supplies with complimentary bottled waters! Sean was really nice and helpful and deserves a raise. Very hospitable. Stayed for two nights and felt very welcomed. Definitely recommend.
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